Robust platform with superb customer service
June 05, 2019

Robust platform with superb customer service

Brian Hartley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ChurnZero

We are currently using ChurnZero to help monitor engagement and activity within our client base. As we have a large number of clients, this platform is instrumental in allowing us to monitor usage from a single application. Currently, it is being used by client success but the data that originates in ChurnZero is exposed company-wide. It has helped us identify trends and get out in front of clients who may disengage.

Pros

  • Excellent customer service/success consultants.
  • Robust functionality.
  • Reliable.

Cons

  • Due to its robust nature, it can sometimes be overwhelming to navigate.
  • Integrating with Salesforce.com can have its perks and challenges, not related to ChurnZero but data integrity has to be top of mind.
  • Insight into all clients.
If you have a large client base but limited resources to support, leveraging ChurnZero will help automate touch points.

ChurnZero Feature Ratings

7.0
Product usage
7
8.3
NPS surveys
Not Rated
Sponsor tracking
Not Rated
Customer profiles
Not Rated
Automated workflow
8
Customer health scoring
8
Customer segmentation
9
8.0
Customer health trends
9
Engagement analytics
9
Dashboards
6
9.0
Role-based user permissions
9
9.0
API
Not Rated
Integration with Salesforce.com
9

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