ChurnZero was a "Game Changer"
April 30, 2020
ChurnZero was a "Game Changer"
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ChurnZero
ChurnZero gives our Customer Success team insights on user engagement with our product as well as organization and better transferability of information. Automated alerts help us focus on needs instead of guessing where they might be or birdwatching reports.
Product uses this data to measure customer adoption of new features. They also use it to invite users to participate in UX research while they are live, using our product.
Sales uses this to generate leads by alerting them of interest in offerings advertised in the product.
Product uses this data to measure customer adoption of new features. They also use it to invite users to participate in UX research while they are live, using our product.
Sales uses this to generate leads by alerting them of interest in offerings advertised in the product.
Pros
- Communication automation.
- In-app analytics.
- Centralizing customer data and making it easy to take action on it.
Cons
- The UI could use some touch up.
- Implementation could be simplified.
- Needs scrollability with account segments instead of tab based organization.
- Increased customer retention by alerting our team of struggling accounts earlier.
- Leads generated from alerts have convert to deals sold.
- Increased consultant capacity to manage more accounts.
We previously used a combination of these solutions, but maintenance was cumbersome and transferability was limited. ChurnZero replaced all solutions and others.
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