Zero Chance of Churning from Churn Zero
November 05, 2020
Zero Chance of Churning from Churn Zero
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ChurnZero
We use ChurnZero, as you might expect, in our Customer Success team, and so far we're loving it.
Before we had ChurnZero, we struggled with spreadsheets and a failed implementation with another CS platform. The result was that we were missing key dates and deadlines, didn't have reliable company-wide insight into the health of our customers, and a lot of our time was spent searching through different systems for information that we didn't know if we could trust. ChurnZero changes that.
Before we had ChurnZero, we struggled with spreadsheets and a failed implementation with another CS platform. The result was that we were missing key dates and deadlines, didn't have reliable company-wide insight into the health of our customers, and a lot of our time was spent searching through different systems for information that we didn't know if we could trust. ChurnZero changes that.
- Clear user experience makes it simple for CSMs to see "This is what I need to do right now/today/this week."
- Great CS team helps you get off the ground and drives you to get things done to succeed.
- Wide breadth of knowledge available to help you improve as a CS team using their tools.
- Some of the administrative side is a little harder to get to grips with than the main CSM-facing part.
- Many integrations are somewhat inflexible - you integrate in the way they have defined and that's just how it integrates.
- If your SaaS product is deployed across multiple URLs, it's a lot harder to get data back. We're having to do considerable dev work to get usage data and metrics.
- We have not been users for long enough to calculate true ROI, but we are definitely renewing customers earlier than previously and fixing our scheduling problems, simply due to the improved visibility of key dates.
We selected ChurnZero as while the other platforms (not limited to those listed here, just some aren't options on TrustRadius), ChurnZero matched my concept for what I wanted to provide my team. Until I tried ChurnZero in a demo site, I was completely sold on ClientSuccess, but wishing it had a true landing page, a way for my team and I to start our days and go "here's what I need to do today." That's exactly what I saw when I signed into ChurnZero.
The user interface is detailed but not cluttered with tables and fields, the strategy is baked into the software. It's both what we needed right then, and what we needed in the future as we grow and scale our team.
The user interface is detailed but not cluttered with tables and fields, the strategy is baked into the software. It's both what we needed right then, and what we needed in the future as we grow and scale our team.
Do you think ChurnZero delivers good value for the price?
Yes
Are you happy with ChurnZero's feature set?
Yes
Did ChurnZero live up to sales and marketing promises?
Yes
Did implementation of ChurnZero go as expected?
No
Would you buy ChurnZero again?
Yes