Almost perfect for small software companies needing increased visibility and automation
December 02, 2020
Almost perfect for small software companies needing increased visibility and automation
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ChurnZero
We use it to measure usage of our LMS Organizational Management software. It provides transparency into usage, activity, and outreach efforts. It also allows us to automate processes using that data.
Pros
- Automation of simple to moderately complex processes (think, "if X happens, I always want to respond with Y actions.")
- DevLess feature allows me to configure tracking with zero assistance from our busy development team.
- Easy integration with our CSM Hubspot.
Cons
- Slow load times
- Improved transparency into how things work (filters operate using "and" logic, not "or" logic)
- Building a Churn Score is confusing and could be made better if the total score calculation was more obvious to prevent errors when saving.
Do you think ChurnZero delivers good value for the price?
Yes
Are you happy with ChurnZero's feature set?
Yes
Did ChurnZero live up to sales and marketing promises?
Yes
Did implementation of ChurnZero go as expected?
Yes
Would you buy ChurnZero again?
Yes
Comments
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