ChurnZero is the must-have tool if your CS Team is ready to take it to the next level!
Overall Satisfaction with ChurnZero
Our Customer Success Team was on the left side of the maturity and sophistication curve, before ChurnZero we were managing customer lists in spreadsheets and manually keeping track of renewals, customer issues, and complaints. We were simply falling behind and being extremely reactive. With ChurnZero we can now be PROACTIVE with our customers!
Pros
- Account scoring.
- Churn modeling/projecting.
- Reporting and account dashboards.
- Automated journeys.
- Customer segmentation.
Cons
- Lack of real time data updates, the churn score, which is the basics of ChurnZero, does not update in real time.
- Reporting can be a little laggy in the UI.
- Need to refresh segments to see changes in data/reports.
- ChurnZero has allowed us to begin the transformation from a reactive organization to a proactive one, which has already allowed us to have better visibility into at-risk accounts (and prevent churn).
- ChurnZero has introduced soft-savings by giving us some time back: reports, renewal dates, etc. are all in one place (no more spreadsheets).
- ChurnZero integrates with SFDC which means that data from our Sales pipeline goes into ChurnZero, allowing the CS team to have better visibility into staffing needs and allocate resources.
During the sales cycle, ChurnZero seemed to better fit our use-case of "early stages" start-up, and they provided better pricing options. But it was more than just pricing. We felt that the ChurnZero team "talked the talk and walked the walk" when it comes to Customer Success. The expertise of their own Customer Success team allowed us to trust them with the growth and maturity of our CS team.
Do you think ChurnZero delivers good value for the price?
Yes
Are you happy with ChurnZero's feature set?
Yes
Did ChurnZero live up to sales and marketing promises?
Yes
Did implementation of ChurnZero go as expected?
Yes
Would you buy ChurnZero again?
Yes
Comments
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