A Great CRM for Success
July 02, 2022

A Great CRM for Success

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ChurnZero

We use ChurnZero for our Customer Success teams daily functions. ChurnZero has enabled us to begin proactive outreach and management of our clients which helps to encourage renewal and upsell opportunities. Our current client total is close to 150 with 3 subscription types however ChurnZero absolutely is a great fit for both smaller and larger companies. It assists us in onboarding, in-flight and renewal engagements with clients.

Pros

  • Proactive client management
  • Training and client education
  • Renewal and upsell identification

Cons

  • Upsell Identification
  • Training Hubs
  • Multi-integration
  • Increased retention
  • Decreased churn
  • Increased proactive engagement
We chose ChurnZero due to a few factors. The first was cost, ChurnZero offered a package that fit our lower budget while Gainsight did not have any wiggle room with a more expensive product. Next, the implementation period for ChurnZero was much faster than that of Gainsight. Last, ChurnZero offered similar product matches however adoption was much faster.

Do you think ChurnZero delivers good value for the price?

Yes

Are you happy with ChurnZero's feature set?

Yes

Did ChurnZero live up to sales and marketing promises?

Yes

Did implementation of ChurnZero go as expected?

Yes

Would you buy ChurnZero again?

Yes

Very easy to understand and training is super helpful. The client community gives you space to connect with other users to discuss best practices. Was able to be trained and start using the product within a few weeks which was awesome. The rest of the team was also able to adopt it quickly.
Our CSM ... and implementation specialist ... are both incredible. They not only provide technical support but also give advice and guidance on best practices. Amazing at helping you understand the product, quick to respond to emails and incredibly friendly and welcoming. The team is the best and definitely a reason for considering ChurnZero in the future as well.
It is well suited for any CS team looking to better operationalize their actions. It can benefit both high touch and low touch client use cases and is great for small to medium size teams. More data driven SaaS companies may find the implementation side different from expected or not quite fit for their needs.

ChurnZero Feature Ratings

9.0
Product usage
9
Help desk / support tickets
9
9.2
NPS surveys
10
Customer profiles
9
Automated workflow
10
Internal collaboration
7
Customer health scoring
9
Customer segmentation
10
8.8
Customer health trends
8
Engagement analytics
9
Revenue forecasting
8
Dashboards
10
9.0
Role-based user permissions
9
8.0
API
8
Integration with Salesforce.com
8

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