ChurnZero - the CSM and retention software you never knew you needed
Overall Satisfaction with ChurnZero
At my company, we use ChurnZero to get an idea of how our clients are doing using our product, their process of adopting it, and identifying the risk of clients who aren't getting value from what we offer. This allows us to proactively help clients who may not even realize they aren't getting as much out of our product as they could.
Pros
- Automating parts of customer experience.
- Identifying cancelation risks.
- Identifying client adoption of product.
Cons
- Custom Date range for the usage panel on a Customer Profile.
- Custom Links for linking to different internal systems that there may not be a direct integration for.
- Connecting to a VoIP system like Ring Central would be cool, so I don't have to always go into my CRM to make client calls but it's definitely a "nice to have" and not critical.
- ChurnZero has helped us identify risk points for our clients. I can't measure the dollar amount of the difference it has made for us, as I don't know those metrics, but it's been a great investment of our time and money to use it, for sure.
Do you think ChurnZero delivers good value for the price?
Yes
Are you happy with ChurnZero's feature set?
Yes
Did ChurnZero live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ChurnZero go as expected?
Yes
Would you buy ChurnZero again?
Yes
Comments
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