Great Product
March 06, 2023
Great Product
Score 10 out of 10
Vetted Review
Verified User
Software Version
Professional
Overall Satisfaction with ChurnZero
We use ChurnZero to map the customer journey, we track product adoption and next steps with clients on the platform. We use it to flag clients who are at risk and who have high churn scores. The main use case for my organization is to have visibility of the client and use the insights that ChurnZero provides to make appropriate decisions.
- How comprehensive the platform is and the insights it provides.
- Integration with Salesforce
- Ability to track activities with clients
- Ability to create templates and plan next steps
- The Salesforce Integration took a long time, so it would have been great for it to have been done sooner
- My team would have greatly benefited from additional trainings
- The ability to set up plays could be made easier
- Ability to track at risk clients
- Ability to segment and strategize outreach strategies
- ability to prevent churn
I have not evaluated other similar products.
Do you think ChurnZero delivers good value for the price?
Yes
Are you happy with ChurnZero's feature set?
Yes
Did ChurnZero live up to sales and marketing promises?
Yes
Did implementation of ChurnZero go as expected?
Yes
Would you buy ChurnZero again?
Yes