Item: ChurnZero
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

I use ChurnZero to gauge the engagement and utilization of users for every account with our product, conduct analysis based on data we gather from ChurnZero. I love the fact you can see NPS data on every account and get a historical view into the interactions of the account's user with your product. The overall look and feel of the product are great and I highly recommend using it.

Pros and Cons

NPS Reviews backlog
Utilization and Engagement metrics
UX/UI is great! very intuitive

Flexibility around reporting
Filtering and configuration around survey data

Return on Investment

Excellent insights regarding CS management
NPS program improvements

Alternatives Considered

I haven't used anything in the same line of products.

Key Insights

Do you think ChurnZero delivers good value for the price?

Not sure

Are you happy with ChurnZero's feature set?

Yes

Did ChurnZero live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ChurnZero go as expected?

I wasn't involved with the implementation phase

Would you buy ChurnZero again?

Yes

Other Software Used

Pendo.io, Hibob, Salesforce CMS

Usability

It's a great platform, easy to use, very insightful and it simply fits what we need as a company.

Likelihood to Recommend

ChurnZero is a great tool for managing your CS organization in an optimal way to make data-driven decisions and excel at anything account-management-related. It generates insights that can benefit not only CS but the entire company and is a treat to work with. I wholeheartedly recommend using ChurnZero if you manage a large pool of clients and would like to stay on top of your customer success goals.

Intuitive and Informative!

Software Version

Overall Satisfaction with ChurnZero