Great experience with Cisco Webex for remote teams
November 20, 2019

Great experience with Cisco Webex for remote teams

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review

Overall Satisfaction with Cisco Webex Calling

Across our organisation this is being used to connect teams located remotely in multiple countries. It's used to conduct meetings and reviews, as well as HR interviews and more. It resolves the challenges of managing and working within a team based in several countries.
  • Easy to use - features are simple to understand even for first time users
  • Information shared can be tracked online - meetings can be recorded, saved, re-watched, documents shared are not lost
  • Updates and support are excellent - we don't experience any down time due to issues or challenges in this area
  • Being able to better modify the view of shared screen and participant video panels would be an added benefit. There are already some options to do this, but not many are available.
  • Being able to join or start a call without having to log in to your account each time would make the experience more seamless.
  • Positive impact on team productivity
  • Bringing forward deadlines due to enhanced collaboration
Great to use, effective, efficient.
Few added features could improve the experience even further.

Do you think Webex Calling delivers good value for the price?

Yes

Are you happy with Webex Calling's feature set?

Yes

Did Webex Calling live up to sales and marketing promises?

Yes

Did implementation of Webex Calling go as expected?

I wasn't involved with the implementation phase

Would you buy Webex Calling again?

Yes

Webex is business-oriented, compared to Skype which is used for a more personal function.
  • Suitable for people who often face challenges communicating purely over email in their management of projects with team members.
  • Not suitable for very small teams all located in the same environment.

Webex Calling Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
8
Directory of employee names
10
Answering rules
10
Call recording
10
Call park
8
Call screening
Not Rated
Message alerts
7
Mobile app for iOS
10
Mobile app for Android
Not Rated