Cisco Webex Teams, truly a best of breed product
June 10, 2020

Cisco Webex Teams, truly a best of breed product

Jonathan Pierce | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Webex Teams

Kindred Healthcare is using Cisco Webex Teams across the whole organization as the main collaboration tool. After a decade of using various collaboration tools between different departments and business units, after a thorough review, we decided that Webex Teams met all of our goals and as a heavy Cisco shop the licensing at scale was quite a bit less expensive when bundled with everything else. We deployed Webex Teams boards to all of our meeting rooms across 1500 sites and have been pleased with the results.
  • Ease of use
  • Low resource overhead
  • One instance across all organizations as opposed to Slack which has one instance per organization
  • feature rich and constantly updated
  • I wish more organizations used it, for dealing with outside organizations I still have to have Slack, Microsoft Teams, Skype for Business, and Discord installed.
  • There is a learning curve when first using it to fully understand features
  • If you join many public Cisco based groups the notifications can be overwhelming until tuned down
  • Webex Teams has allowed us to save money by standardizing on a single platform.
  • Webex Teams allowed us to use our existing infrastructure and tools (Such as Webex Meetings).
  • There was an initial financial impact by replacing our existing meeting room systems with Webex Teams Boards and cameras.
  • Cloud-based fit with our digital transformation strategy.
I have not had to work with the support team for Cisco Webex Teams. I have worked with our Cisco Collaboration Sales Person and a Business Unit Manager when determining outages and resources to get back to a functional state. They were both very transparent and helpful and resolved our issues to satisfaction quickly.
It is our standard collaboration tool and is deployed to 70,000+ users across 1500 sites in the united states. It is enterprise-wide and used by executives, sales, finance, clinicians, information technology, project management, remote field employees, as well as operations and support. It is the preferred communication tool we use.
  • Cisco Spark Boards
  • Cisco Webex Meetings
  • Cisco DX70, DX80, SX10
There isn't a tremendous third-party ecosystem available for Webex Teams, thus the first-party Cisco solutions are easy to integrate and deploy.
Cisco Webex Teams I feel is best of breed and feature-rich. There were no features that a competitor had that Cisco Webex Teams did not. Through many acquisitions, we ended up with a plethora of collaboration tools, and because we were already a large Cisco customer, the total cost when bundled with all of our other services was less than any similar competitor.
Cisco Webex Teams, I feel, is best suited for large enterprise organizations or value-added resellers that deal with many third-party companies. For anyone in technology, it is a fantastic tool, and we find it immensely useful in healthcare, but I wonder if it is as effective in other industries such as manufacturing.

Webex App Feature Ratings

Video files
Not Rated
Audio files
Not Rated
Document collaboration
Access control
Advanced security features
Not Rated
Device sync