Overall Satisfaction with Cisco Webex Teams
Kindred Healthcare is using Cisco Webex Teams across the whole organization as the main collaboration tool. After a decade of using various collaboration tools between different departments and business units, after a thorough review, we decided that Webex Teams met all of our goals and as a heavy Cisco shop the licensing at scale was quite a bit less expensive when bundled with everything else. We deployed Webex Teams boards to all of our meeting rooms across 1500 sites and have been pleased with the results.
- Ease of use
- Low resource overhead
- One instance across all organizations as opposed to Slack which has one instance per organization
- feature rich and constantly updated
- I wish more organizations used it, for dealing with outside organizations I still have to have Slack, Microsoft Teams, Skype for Business, and Discord installed.
- There is a learning curve when first using it to fully understand features
- If you join many public Cisco based groups the notifications can be overwhelming until tuned down
- Webex Teams has allowed us to save money by standardizing on a single platform.
- Webex Teams allowed us to use our existing infrastructure and tools (Such as Webex Meetings).
- There was an initial financial impact by replacing our existing meeting room systems with Webex Teams Boards and cameras.
- Cloud-based fit with our digital transformation strategy.
I have not had to work with the support team for Cisco Webex Teams. I have worked with our Cisco Collaboration Sales Person and a Business Unit Manager when determining outages and resources to get back to a functional state. They were both very transparent and helpful and resolved our issues to satisfaction quickly.
It is our standard collaboration tool and is deployed to 70,000+ users across 1500 sites in the united states. It is enterprise-wide and used by executives, sales, finance, clinicians, information technology, project management, remote field employees, as well as operations and support. It is the preferred communication tool we use.
- Cisco Spark Boards
- Cisco Webex Meetings
- Cisco DX70, DX80, SX10
There isn't a tremendous third-party ecosystem available for Webex Teams, thus the first-party Cisco solutions are easy to integrate and deploy.
Cisco Webex Teams I feel is best of breed and feature-rich. There were no features that a competitor had that Cisco Webex Teams did not. Through many acquisitions, we ended up with a plethora of collaboration tools, and because we were already a large Cisco customer, the total cost when bundled with all of our other services was less than any similar competitor.