Cisco Webex Teams Review
May 27, 2020

Cisco Webex Teams Review

Axel David Olivares Hernández | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Webex Teams

Currently, we use it for internal communication between departments and in some cases with users external to our organization.

We also use it to join Webex conferences to which we have been invited or organized either from the computer or to use as a bridge with our Webex board.

Using Webex Teams as a bridge to our Webex board allows a faster connection to our conferences and an additional way to share the content we want to present at video conferences.
  • Friendly interface
  • Audio Calls quality
  • Video Calls quality
  • Saving of transfer times
  • Travel budget savings
  • Continuous dynamism in work teams
So far I have not had any type of failure with the service, so I have a very good impression of the stability of the platform.
We have registered approximately 80 users in the organization. So far it has been very laborious with the adoption part since users who have not had the opportunity to work with similar tools are suddenly confused with the solution and its functions.
Actually, the integration with Webex Meetings and Webex Board was very fast and easy. It took us less than an hour to get it working through the other solutions.
The availability of the tool and the follow-up that is given by Cisco to ensure 100% operation or to solve a problem if it occurs, is very good.
Cisco Webex Teams is adapted to scenarios where there is a large number of users within the organization where it is required to share information and make both audio and video calls and continuously share content in order to collaborate in real-time.

If you only want video or audio, this solution may be oversized for you.

Webex App Feature Ratings

Task Management
Mobile Access
Internal knowledgebase
Integrates with Outlook
Document collaboration
Access control
Device sync

Using Cisco Webex Teams

85 - Executive works
Information Technology
2 - Knowledge in technical support
Experience in videoconferencing equipment
  • Contract review
  • weekly meetings
  • Partner meetings
  • Wireless projection
  • Collaboration with documents in real time
We installed Webex Teams recently.

Evaluating Cisco Webex Teams and Competitors

  • Product Features
Because of the integration with Webex and Webex Board
Maybe with the part of the licensing

Cisco Webex Teams Implementation

Cisco Webex Teams Support

Quick Resolution
Good followup
Knowledgeable team
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Problems left unsolved
No - Because is not a tool critical fo rus
In the implementation of the product it was very very fast

Using Cisco Webex Teams

Like to use
Relatively simple
Easy to use
Well integrated
Quick to learn
Feel confident using
Requires technical support
  • The interface
  • Layout of calls
  • Content sharing
  • How to add a new circle
Yes - Everything its very similar with the desktop interface and its easy to use
Because until now I haven't had problems with the software.