ClickUp offers a smooth and great ticketing system.
August 10, 2022

ClickUp offers a smooth and great ticketing system.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ClickUp

ClickUp is used to create, manage, and follow the progress of sprints in a development project. In a sprint, a long list of tickets is created to successfully finish each sprint. ClickUp helps in organizing all the info needed for a specific ticket in that ticket. ClickUp also allows communication in the ticketing environment so everyone can follow the progress or what needs to be done for that certain ticket. ClickUp is also used to ticket any bugs or issues that might come up.

Pros

  • Tickets.
  • Files uploaded for the tickets.
  • Communication inside the ticket.
  • Assigning different users for a ticket.
  • Organizing different projects and sprints.

Cons

  • Better email notification subject.
  • A reduction of email redundancy for one ticket.
  • Increased collaboration between inside and outside employees.
  • Less communication is needed between inside and outside employees. Previously a meeting needed to be held once or twice a week. Now, emails are enough.
  • Better productivity since the tasks can be direct and easier to follow.
Collaboration has improved significantly. Previously, a meeting for discussion was needed for some of the lowest importance stuff to inform the development team of what's needed. Now, tasks and in-ticket discussions are enough and help reduce the time needed for communication and follow-ups. Managing projects and tasks for the development team is much easier and smoother. Back-tracking to previous unfinished tasks has also been great as no info or thought gets lost when it has a ticket.
N/A
Personally, ClickUp feels smoother. They both did the same job equally well. However, ClickUp offered me better customization options and worked better in the team flow.

Do you think ClickUp delivers good value for the price?

Yes

Are you happy with ClickUp's feature set?

Yes

Did ClickUp live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ClickUp go as expected?

I wasn't involved with the implementation phase

Would you buy ClickUp again?

Yes

ClickUp is very well suited when a large project or a print needs different steps and tasks to be done. If a project has tasks between employees that are dependent on each other, ClickUp helps reduce the communication needed to follow the progress of the tasks. ClickUp can also be very helpful when used individually as a to-do list where a person lists his/her tasks and thoughts for the task, so they're not lost. Less appropriate usage of ClickUp is when a project is still in the "thinking" stage where no one is sure what's needed of the project yet.

ClickUp Feature Ratings

Project Management
9.8
Task Management
10
Resource Management
Not Rated
Gantt Charts
Not Rated
Scheduling
10
Workflow Automation
Not Rated
Team Collaboration
10
Support for Agile Methodology
10
Support for Waterfall Methodology
Not Rated
Document Management
9
Email integration
Not Rated
Mobile Access
Not Rated
Timesheet Tracking
Not Rated
Professional Services Automation
Not Rated
Project & financial reporting
Not Rated

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