In my opinion, enough rope to hang yourself
September 17, 2024
In my opinion, enough rope to hang yourself
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ClickUp
We mostly use it for our task management (sprint planning, stand-ups, backlogs, etc). We also have an integration with our app that allows users to submit issues (bug reports) and the issues they submit automatically get sent to a list in ClickUp where they are triaged by our QA team.
Pros
- Flexibility
- nesting multiple layers of tasks and subtasks
- the search works pretty well, sometimes I panic because I can't remember where to find a card, but the search results work pretty well
Cons
- Not opinionated enough. The flexibility is intentional, but it means that each team has to design it's own process. It would be nice if it had stronger opinions on something like agile/sprint/scrum.
- In our experience, Dashboards don't always sync correctly. In general syncing seems to be an issue and we have to refresh the page and sometimes that doesn't work and we just have to wait and come back.
- The sort order on the board view gets changed and resorts the cards sometimes during our standups.
- In my opinion, you don't handle templates very well. Like if I want to have a list template or a card template for a process that happens repeatedly, it's awkward and unintuitive.
- Honestly, I don't have any hard numbers, but it took us a LONG time to figure out how we wanted our process to look in ClickUp, and a lot of that was due to the fact that the tool is TOO flexible and there are too many ways to do something. And once we did figure out the process, it's basically impossible to enforce. A new member of the team just kind of has to learn how we use from us. There's nothing in the system itself that enforces our process. So I'm not sure how much time it saves.
Zero impact on brainstorming. Once the ideas are formed and plans are made, we organize it into tasks in ClickUp. Tracking progress within a team is good after that. BUT tracking progress at a higher level, across teams, is a nightmare. As I said before, there's nothing to enforce the process. The flexibility of the system means that individual teams can and DO use it differently. They probably like that at the team level, but it makes it hard at a higher level to track things.
Do you think ClickUp delivers good value for the price?
Not sure
Are you happy with ClickUp's feature set?
No
Did ClickUp live up to sales and marketing promises?
No
Did implementation of ClickUp go as expected?
No
Would you buy ClickUp again?
No
Comments
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