Item: ClickUp
Rating: 10
Author: Verified User

Overall Satisfaction with ClickUp

Use Cases and Deployment Scope

We use it to track the projects we are working on within our team. We can use the public forms for other teams to submit work requests to us and we publish public lists of our projects so that other teams can see where their requests are. It's a complete communication hub, letting us discuss projects and tasks in a way that's visible to everyone without getting siloed.

Pros and Cons

Pros

It's a beautiful user experience with clear buttons and in-app help and prompts
It provides great ways communicate with people outside of ClickUp
It allows clear organization of information

Cons

Deeper integration with other tools, e.g., Salesforce
A less cluttered option for the interface. All the options can be overwhelming, especially for new users
More display options on the free plan

Return on Investment

Using ClickUp easily shaves 25% off of our weekly communication meetings because we can simply review what's in ClickUp from the week.
ClickUp cuts down on the questions we get from other teams about where our projects are since they can just reference the information we provide in ClickUp.
We didn't need to use Salesforce's expensive project management tool.

Collaboration

ClickUp lets us collaborate internally on projects and keep other teams up to date on our work with sharing. Ideally, everyone's in ClickUp but CU provides options for sharing public versions of projects with limited information so that other teams can see the big picture without needing to expose all the comments and internal workings.

All-in-One Productivity Platform

Having everything in one spot is invaluable. Eliminating the need to track things in multiple places and documents has been game-changing. While the document management leaves a bit to be desired, ClickUp can function as a traditional task and project management tool but also as a hub for organizing everything on a team, potentially replacing internal knowledge management tools.

Alternatives Considered

Asana

ClickUp is great compared to Asana. It feels like a product created by former Asana employees who just wanted to put every feature in and then explore those features to their conclusion. The in-app help and prompts alone are worth the price of switching.

Key Insights

Do you think ClickUp delivers good value for the price?

Yes

Are you happy with ClickUp's feature set?

Yes

Did ClickUp live up to sales and marketing promises?

Yes

Did implementation of ClickUp go as expected?

Yes

Would you buy ClickUp again?

Yes

Other Software Used

Evernote, Lexis for Microsoft Office, Salesforce Service Cloud

Likelihood to Recommend

It's a great team project management tool but is also great for personal project management. Use it to collect information from others via public forms and then organization that information to prioritize and work on.

ClickUp Feature Ratings

Comments

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ClickUp is a great tool for team collaboration and communication