Item: ClickUp
Rating: 7
Author: Verified User

Overall Satisfaction with ClickUp

Use Cases and Deployment Scope

My agency uses ClickUp for internal and client project management. We integrate with Jotform for "ticket" submissions that flow into ClickUp, and Zapier for advanced task notifications. We also leverage ClickUp's Dashboards for advanced reporting, and Docs to maintain our internal Wiki. Compared to other PM systems we've used and considered using, ClickUp is by far the cleanest and simplest.

Pros and Cons

Pros

Project management
Dashboards
Docs

Cons

Load times
Turnaround times for bug fixes
Form customization

Return on Investment

Cheaper than our previous PM system
One system for multiple uses (documents, chat, whiteboards, etc)
Improved productivity

Collaboration

ClickUp makes it easy to communicate with other users via task comment, tagging in task descriptions, etc. We have the ability to set up custom dashboards for each user that shows them info in the way that is most valuable to them. This makes it easier for everyone to get their work done efficiently.

All-in-One Productivity Platform

We moved our internal company Wiki from another platform over to ClickUp using Docs, which was included in our subscription price. We also integrate Jotform for "ticket"/task submissions, and Zapier for advanced Slack notifications, all at no additional cost. While we would prefer to use ClickUp forms for ticket submissions, ClickUp forms are not customizable enough for us at this point.

Alternatives Considered

Asana, Trello, Zoho Projects and monday.com

ClickUp was the best option for us given its low price, ease of use, and clean appearance. We moved from Zoho Projects, which was functional, but required advanced development knowledge to fully customize. Zoho Projects also was not as attractive or easy to use as ClickUp has been for our team.

Key Insights

Do you think ClickUp delivers good value for the price?

Yes

Are you happy with ClickUp's feature set?

Yes

Did ClickUp live up to sales and marketing promises?

Yes

Did implementation of ClickUp go as expected?

Yes

Would you buy ClickUp again?

Yes

Likelihood to Recommend

ClickUp is well-suited for small- to mid-size teams looking for a clean, easy-to-use project management system. Additional features such as Docs, Whiteboards, etc. are also a good value add for smaller teams. I wouldn't recommend ClickUp to a larger organization, as the system frequently lags when there is too much data, and it is lacking some advanced features that larger teams are likely looking for.

ClickUp Feature Ratings

Comments

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Powerful Easy-to-Use Project Management