Wising up with ConnectWise Control
October 29, 2018
Wising up with ConnectWise Control
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
We currently use ConnectWise Control within our own department. It is used to help our remote users with various computer issues and maintenance. It's outstanding in the various ways it is able to connect to our end users and the ease of use they have when connecting with us during sessions.
- The ability to see every screen at once for a connected user without hassle.
- Multiple ways to interact with an end user's computer (uploading files, storing credentials, voice chat, etc.).
- Lightweight. It does not strain either computer when in use and allows for better service.
- Sometimes it requires an administrator login to install client side, which we restrict in our business.
- Java-based remote sessions sometimes do not work/load.
- Definitely a more affordable option with more features and ease of use.
With TeamViewer and LogMeIn, performance was always an issue. Even though we could get the job done with these tools, there was always grumblings on my team for a better and more efficient solution. ConnectWise Control helped our team connect with our end users with far less hassle and gave us tools to better serve them, all at a reduced cost.