Item: ConnectWise ScreenConnect
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use ConnectWise to easily remote into any of our Mac computers. It has an integration with our Mac Remote Management tool, Addigy. It's super easy to click to connect from the Addigy console and remote into users' computers to complete whatever task is needed. This tool is mainly used by our IT department as they are the main users of the tool, everyone else is just the recipient of the help ConnectWise provides.

Pros and Cons

Smooth integration
Multi-screen support

Smoother movement
Quicker connect times

Return on Investment

ConnectWise was a good addition to Addigy (Mac RMM) tool. Made for smoother support to our employees when they need help.

Alternatives Considered

TeamViewer and Join.me

We wanted a tool that integrated with our other tools to make being able to support our employees smooth for both the help desk and the employees needing help. Our RMM tool had a few options to choose for Remote helping but ConnectWise was the cheapest and the smoothest so we decided they were the one we wanted.

Other Software Used

Samsung SSD, NinjaRMM, GitHub

Likelihood to Recommend

If you remote into computers a lot and like to see both screens for easier support ConnectWise does super great. If you use any RMM tools CoonectWise does have a smooth integration for ease of use. We have been quite happy with how easy it has been to use.

Establishing a connection to the endpoint can sometimes take a frustratingly long time but is pretty great after connected.

Smooth Remote Support

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)