Smooth Remote Support
Anonymous | TrustRadius Reviewer
November 14, 2018

Smooth Remote Support

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We use ConnectWise to easily remote into any of our Mac computers. It has an integration with our Mac Remote Management tool, Addigy. It's super easy to click to connect from the Addigy console and remote into users' computers to complete whatever task is needed. This tool is mainly used by our IT department as they are the main users of the tool, everyone else is just the recipient of the help ConnectWise provides.
  • Smooth integration
  • Multi-screen support
  • Smoother movement
  • Quicker connect times
  • ConnectWise was a good addition to Addigy (Mac RMM) tool. Made for smoother support to our employees when they need help.
We wanted a tool that integrated with our other tools to make being able to support our employees smooth for both the help desk and the employees needing help. Our RMM tool had a few options to choose for Remote helping but ConnectWise was the cheapest and the smoothest so we decided they were the one we wanted.
If you remote into computers a lot and like to see both screens for easier support ConnectWise does super great. If you use any RMM tools CoonectWise does have a smooth integration for ease of use. We have been quite happy with how easy it has been to use.

Establishing a connection to the endpoint can sometimes take a frustratingly long time but is pretty great after connected.

ConnectWise Control Feature Ratings

Screen sharing
10
File transfer
8
Instant message
8
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
8
Over-the-Internet remote session
9
Initiate remote control from mobile
8
Remote management of servers & workstations
8
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated