ConnectWise Control works for us
Anonymous | TrustRadius Reviewer
March 12, 2019

ConnectWise Control works for us

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We use ConnectWise Control to manage and support all computers within the organization. This helps users get a quick response time when needing a problem solved on their machine.
  • It is quick when connecting to another computer. Sometimes there is a lag but for the most part things go pretty smoothly.
  • There is a new feature where we can send a link to someone's phone and then see out of their camera once they connect. We have not used this too much but it could come in handy at times.
  • It is easy to set up a support session for any computer where we don't have ConnectWise Control installed. This has helped solve issues on computers that are not yet joined to the domain as well as employees just coming on.
  • Sometimes it lags. Maybe fix this where it never does. Although it could be network issues as well.
  • We had to do some configuring in the web filter at first. Maybe some more instructions for this type of situation.
  • Increased efficiency of technicians through support of multiple sessions. I can manage multiple computers and work on them at the same time. Mostly used for rebooting servers.
  • Software cost is very reasonable compared to LogMeIn. We moved from them once they decided to raise their prices 500%.
[Well suited] To install on any computer in the domain. You can get access any time there is an issue. You can even remotely wake the computer provided the BIOS settings are set.

ConnectWise Control Feature Ratings

Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
9
Over-the-Internet remote session
9
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
8
Multi-platform remote control
9