ConnectWise Control works for us
March 12, 2019
ConnectWise Control works for us
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
We use ConnectWise Control to manage and support all computers within the organization. This helps users get a quick response time when needing a problem solved on their machine.
- It is quick when connecting to another computer. Sometimes there is a lag but for the most part things go pretty smoothly.
- There is a new feature where we can send a link to someone's phone and then see out of their camera once they connect. We have not used this too much but it could come in handy at times.
- It is easy to set up a support session for any computer where we don't have ConnectWise Control installed. This has helped solve issues on computers that are not yet joined to the domain as well as employees just coming on.
- Sometimes it lags. Maybe fix this where it never does. Although it could be network issues as well.
- We had to do some configuring in the web filter at first. Maybe some more instructions for this type of situation.
- Increased efficiency of technicians through support of multiple sessions. I can manage multiple computers and work on them at the same time. Mostly used for rebooting servers.
- Software cost is very reasonable compared to LogMeIn. We moved from them once they decided to raise their prices 500%.
Better pricing and better features