ConnectWise Control, a great remote control product!
March 12, 2019
ConnectWise Control, a great remote control product!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
We are a small business that supports other businesses in the area of IT. As such, we use ConnectWise Control to assist users with their issues. So this allows us to provide timely assistance to users without having to physically visit for every issue. This allows us to be very efficient.
- The product is very reliable, so this allows us to use the product and not have to work too much to maintain the product. Reliability is important when your customers want you to come online and solve their issue.
- The way the product works is great. If a new user needs help it is not a difficult process to get connected to them, and then the remote software can be installed very easily and we are able to help them even faster. So a very good overall strategy for support and implementation.
- Management of all the remote users is easy with grouping and searching features, making it easy to find the person needing support. Plus, the connection interface allows us to see if there is an issue right away in connecting to them, and then we are able to report back on any suspected internet issues very quickly. This helps a lot when the user is not really sure what is wrong.
- I am very happy with the product and use it mainly for remote support, and it does everything that I need. I cannot really think of any improvements at this time. Just keep up the good work that you have been doing.
- This product has provided us with a positive ROI just by the very nature of its ease of use and reliability. Clients know that we can be there to support them when needed. I have three licenses, and the multiple connections come in very handy. As business continues to grow, I can see my license count growing as well.
- Cost is good, and being able to run my own server has given me confidence that I have control of the deployment and can maintain the reliability of the product myself. This has given us confidence. Not to mention the fact that the product works very well and we have not had any issues with it yet.
We feel that ConnectWise works better and faster than the above products. I was a big user of LogMeIn, but with their price increases I had to find a better way to handle my remote control needs, and ConnectWise came in and took care of the issues easily and allowed me to run my own server over the more expensive methods that these other solutions use.