ConnectWise Control is the single most effective support tool we use.
April 04, 2019
ConnectWise Control is the single most effective support tool we use.
Score 10 out of 10
Vetted Review
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
ScreenConnect (now ConnectWise Control) has been our front line method of customer support for over five years. It saves dozens of hours in drive time each week, extends our support radius by hundreds of miles and reduces our time to respond to our clients to minutes.
- Provides the personal service touch.
- The completely browser based access allows flexible access through nearly any firewall security.
- Extensive background access to the operating system and remote computer information.
- The software has very few limitations as it is, but I am not in favor of the possibility of removing on-premises licensing.
- We save dozens of hours weekly by eliminating the need for a site visit.
- We can respond in minutes with the ability to share the screen with the client.
- We can multi-task and support several clients simultaneously.
ScreenConnect (now ConnectWise Control) is a far more cost-effective solution by licensing per concurrent session.