Cost effective remote access solution for IT support or as an alternative for end users
April 11, 2019

Cost effective remote access solution for IT support or as an alternative for end users

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We use ConnectWise Control as a support tool providing remote access to servers and roaming laptops as well as to support on-demand sessions.

Pros

  • LDAPS integration, tightly integrated security, permissions and user management with active directory.
  • On-demand support is quick and painless.
  • Great pricepoint.

Cons

  • The mobile app needs serious work.
  • Allows cost-effective remote access.
Faster, sleeker, better security, better multimonitor and file transfer.
Well suited to providing end users the ability to access their office desktops from anywhere without having to worry about RDP files, instructions, and VPN clients. LDAPS integration and auto-created security groups allow easy provisioning.

Not well suited as a full replacement for RDP for those who will use this exclusively - multi-monitor support is good, but not as good as native RDP.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
7

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