ConnectWise Control Rocks the Remote Support Space!
Updated May 23, 2019

ConnectWise Control Rocks the Remote Support Space!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We use ConnectWise Control regularly to solve problems on computers not local to our building. It's primarily used by our IT dept. and it helps them fic things fast without having to visit the clients or have their computers shipped to HQ. It saves us many hours and dollars in support costs.
  • Fast connection; saves time.
  • Client applet is light and fast.
  • Rich feature set allows full control of remote computer/server.
  • Blank remote screen and lock input is very useful in warehouse environments when multiple users may approach the remote computer.
  • Reboot into safe mode and stay connected is a great tool.
  • Small applet to download is fast and easy to connect with clients who don't have the client software installed.
  • Love the interface, very intuitive and easy to work with.
  • Zoom into the remote screen would be nice the to have in the same way it can be done on a mobile device
  • Windows UAC prompts are handled a little roughly, it could be better, easier.
  • Some problems controlling Apple clients from a Windows host.
  • Saved time and money supporting remote clients across the US continent.
  • ROI is high with a reasonable cost of purchase.
  • Supporting remote sales teams on the road in hotels keeps them selling and productive.
  • Frees up our IT team to do other tasks.
GoToAssist. Connectwise Control is just as good and more affordable and fast. Also, I like the features in CC more. The interface is more intuitive and I think the connection speed is actually faster.
Excellent tool for supporting remote clients. Great as a backup access channel (backdoor) for servers when RDP or VPNs aren't working. Great for on the fly access during travel via mobile device for fast fix-get in and get out. Not so great for "team meeting" sessions, not as intuitive and easy as GoToMeeting, for example.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
File transfer
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control