Best remote access tool ever
May 23, 2019

Best remote access tool ever

Dustyn Iwamoto | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We use it to remote into systems and support our clients. It is by far the best remote access tool I’ve ever used. It’s quick to install, quick to connect, and quick to remove as well. It also tends to work better across slower connections which is valuable as out in Hawaii, we don’t have the fastest speeds.

Pros

  • Fast - install, removal, connection
  • Light - doesn’t kill system resources, small install package
  • Simple setup

Cons

  • Command prompt emulator is trash. It executes commands but if that command returns a prompt, it cannot handle that. So you have to include responses to the prompts in the initial command.
  • UI on the website could use work. Things like groups not automatically reordering by alphabetical order, separation of servers and workstations, etc.
  • Wish the agents could be renamed easier...in add/remove the default creates a install of agent2848399374773...so if another company and I both use screenconnect, it makes it hard to determine whose software is what.
  • Increased technician efficiency due to fast connection times. Control is instantaneous connection...logmein takes 15-30 seconds per connection
Hands down best at remote access. Nothing even comes remotely (pun intended) close.
Really great for a light remote access tool. However, if you need a more advanced feature or monitored aspects, then this product will not provide that. We use it during system assessments when we don’t want to install our full RMM agent. It is also well suited to project work that requires constant connecting and disconnecting from multiple devices throughout the project.

ConnectWise ScreenConnect Feature Ratings

Remote Administration
8.2
Screen sharing
10
File transfer
8
Instant message
8
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
5
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated

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