Item: ConnectWise ScreenConnect
Rating: 9
Author: Joe Hurst

Use Cases and Deployment Scope

We use ConnectWise Control primarily to support our remote staff. We have a small IT staff & this is invaluable to be able to log on to those remote machines & troubleshoot issues and even train users how to do things. Having an agent preinstalled allows us to do this without having to send out email invites each time; each machine is pre-setup in the system.

Pros and Cons

Ease of use
Lots of features
Granular control

Some administrative features are not intuitive
Default color scheme hid controls for me
Provide more examples in documentation of features

Return on Investment

Speeds up the support of remote workers
Allows IT staff to be more efficient
Helps keep things organized & easily managed

Alternatives Considered

We tried Join.Me, Teamviewer, & Zoho connect as well as Connectwise Control when deciding on a remote support tool. The department director had previous experience with this product & recommended it to the staff. Some of the other options (that we didn't go with) were too expensive & others lacked certain features that we wanted.

Other Software Used

Spiceworks, Audacity, Microsoft Office 365

Likelihood to Recommend

It works well for supporting remote users when you can install the agent on the machine before you deploy it, so you don't have to send out an email invitation each time to the user. However, that option is available to use when necessary. I haven't found a scenario yet (within the scope of how we use it) where this is not a good fit.

ConnectWise Control review

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)