ConnectWise Control review
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
We use ConnectWise Control primarily to support our remote staff. We have a small IT staff & this is invaluable to be able to log on to those remote machines & troubleshoot issues and even train users how to do things. Having an agent preinstalled allows us to do this without having to send out email invites each time; each machine is pre-setup in the system.
Pros
- Ease of use
- Lots of features
- Granular control
Cons
- Some administrative features are not intuitive
- Default color scheme hid controls for me
- Provide more examples in documentation of features
- Speeds up the support of remote workers
- Allows IT staff to be more efficient
- Helps keep things organized & easily managed
We tried Join.Me, Teamviewer, & Zoho connect as well as Connectwise Control when deciding on a remote support tool. The department director had previous experience with this product & recommended it to the staff. Some of the other options (that we didn't go with) were too expensive & others lacked certain features that we wanted.
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