ConnectWise Control review
May 27, 2019

ConnectWise Control review

Joe Hurst | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We use ConnectWise Control primarily to support our remote staff. We have a small IT staff & this is invaluable to be able to log on to those remote machines & troubleshoot issues and even train users how to do things. Having an agent preinstalled allows us to do this without having to send out email invites each time; each machine is pre-setup in the system.
  • Ease of use
  • Lots of features
  • Granular control
  • Some administrative features are not intuitive
  • Default color scheme hid controls for me
  • Provide more examples in documentation of features
  • Speeds up the support of remote workers
  • Allows IT staff to be more efficient
  • Helps keep things organized & easily managed
We tried Join.Me, Teamviewer, & Zoho connect as well as Connectwise Control when deciding on a remote support tool. The department director had previous experience with this product & recommended it to the staff. Some of the other options (that we didn't go with) were too expensive & others lacked certain features that we wanted.
It works well for supporting remote users when you can install the agent on the machine before you deploy it, so you don't have to send out an email invitation each time to the user. However, that option is available to use when necessary. I haven't found a scenario yet (within the scope of how we use it) where this is not a good fit.

ConnectWise Control Feature Ratings

Screen sharing
File transfer
Instant message
Over-the-Internet remote session
Remote management of servers & workstations
Centralized management dashboard
Session record