Really Solid Sales CRM
October 27, 2025

Really Solid Sales CRM

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Copper

I use it to keep track of my customers so I can take care of them. I use a lot of features in Copper, primarily the task lists and also with reminders of contacts. I dont really use the automation features, however, I really enjoy the UI of Copper and I know that if I ever do use these features, I will be well taken care of.

Pros

  • Task lists
  • funnel/sales tracking
  • good UI

Cons

  • Automation with Microsoft Excel
  • having a better search bar
  • making new users more informed. Easier to use right off the bat
  • really good lead management converts into sales
  • low cost, very positive
  • easy to implement
I think it is a really nice CRM but the only big problem with it is that it is not consistent between the web version, and the app version. I think that if they made those two things consistent, Copper would be at the very top of my list for favorite CRM software.
Copper is less confusing for me! It doesn't have anything flashy, it just has a great way to manage my leads and remind me of things I need to do when I need it most.

Do you think Copper delivers good value for the price?

Yes

Are you happy with Copper's feature set?

Yes

Did Copper live up to sales and marketing promises?

Yes

Did implementation of Copper go as expected?

Yes

Would you buy Copper again?

Yes

I think it is a really good sales CRM. It feels like this CRM is catered really to just keep track of every possible thing so that nothing falls through the cracks. I am not sure, though, if it is the best possible option for small business owners/or operating your full business through the CRM alone.

Copper Feature Ratings

5.4
Customer data management / contact management
2
Workflow management
6
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
5
Interaction tracking
6
Customer Service & Support ()
Not Rated
7.0
Lead management
9
Email marketing
5
7.5
Task management
10
Reporting
5
6.3
Forecasting
5
Pipeline visualization
7
Customizable reports
7
2.0
Custom fields
2
API for custom integration
2
6.0
Role-based user permissions
6
Social CRM ()
Not Rated
6.0
Marketing automation
6
2.0
Mobile access
2

Comments

  • Melanie Raffa | TrustRadius Reviewer
    Melanie Raffa
    commented a month ago
    Hi there thank you so much for leaving your review Were so happy to hear Copper is helping you stay on top of your contacts and tasks. We've shared your feedback with the team. Melanie at Copper
    • Anonymous | TrustRadius Reviewer
      Review author
      commented 24 days ago
      Thanks Melanie! You guys have a great support/customer experience staff.

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