Crystal Reports -- An Inside View
Anonymous | TrustRadius Reviewer
November 26, 2013

Crystal Reports -- An Inside View

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction

  • Very easy to use, much of the functionality is self explanatory.
  • Easy to train others on.
  • Beautiful graphical interface.
  • The users I support wish that establishing connections to the DB were a bit easier to figure out without much support.
  • Error messages could be more specific.
  • It has increased efficiency in generating Ad Hoc reports. Our reporting in general needed work, and we have been able to respond more quickly to requests.
  • Our reports now look fantastic. Our reporting prior was very crude, and not pleasing to the eye.
  • More of our end users, now have greater knowledge of our DB because of using the tool
This would be because of all the positives I have mentioned before. Plus it is widely used and recognized by other clients of ours. As well as those who we hire.
Jump right in and grab as many resources as possible to learn. Someone who can easily pick up new applications and has the willingness to learn is perfect for this kind of tool.

Product Usage

4 - Business Analysts who handle our Marketing Online Campaigns.
4 - Somewhat technical, willing to learn, and analytical
  • Ad Hoc Reporting
  • New Client Needs
  • Existing Client enhancements
  • Offer additional data analysis for our clients to drive their marketing decisions.
  • I think we are using it to our fullest capability right now.

Evaluation and Selection

We actually use them simultaneously, but Crystal Reports more because of its ease of use and its popularity.
  • Price
  • Vendor Reputation
  • Analyst Reports
  • Third-party Reviews
Our reporting needed work, so the Business Analysts having this capability now was very big for us.
I would not change it.

Implementation

Change management was minimal - None, this is not applicable to my job function.
  • I cannot answer this question, i was not a part of that process.

Support

I am not qualified to answer this question, which is why i am neutral.
I cannot. I support those who use it , so i cannot answer this question.

Usability

All the users i support say that its easy to learn, use and understand.
ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • After connections are established, joining to the tables, running test queries. Preview of the reports.
  • Initially establishing connections
  • Advanced formatting