SAP Crystal

SAP Crystal

Score 7.9 out of 10
SAP Crystal


What is SAP Crystal?

SAP Crystal is an analytics and reporting software solution for SMBs. SAP Crystal comprises Crystal Reports for pixel-perfect reporting, and SAP Crystal Server for automated distribution and self-service access to reports, dashboards and data exploration.
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Recent Reviews

SAP Crystal Review

7 out of 10
January 08, 2020
Crystal is used enterprise-wide for pixel-perfect reporting. We have both on-demand reporting use cases, and scheduled reporting via email …
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8 out of 10
December 11, 2019
We use SAP Crystal reports inside our BI reporting in SAP Business Objects. We have multiple reporting options inside the Analytics, and …
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Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 28 features
  • Publish to PDF (131)
  • Report sharing and collaboration (118)
  • Report Formatting Templates (115)
  • Formatting capabilities (133)

Video Reviews

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View all pricing

Upgrade Version to SAP Crystal Reports 2020


On Premise
per single user license

SAP Crystal Reports 2020 64-Bit


On Premise
per single user license

SAP Crystal Reports 2016 32-Bit


On Premise
per single user license

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visit…


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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BI Standard Reporting

Standard reporting means pre-built or canned reports available to users without having to create them.

8.8Avg 8.1

Ad-hoc Reporting

Ad-Hoc Reports are reports built by the user to meet highly specific requirements.

8.7Avg 8.0

Report Output and Scheduling

Ability to schedule and manager report output.

9.2Avg 8.3

Data Discovery and Visualization

Data Discovery and Visualization is the analysis of multiple data sources in a search for pattern and outliers and the ability to represent the data visually.

7.9Avg 8.1

Access Control and Security

Access control means being able to determine who has access to which data.

8.3Avg 8.5

Mobile Capabilities

Support for mobile devices like smartphones and tablets.

8.4Avg 7.9

Application Program Interfaces (APIs) / Embedding

APIs are a set of routines, protocols, and tools for used for embedding one application in another

8Avg 7.9
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Product Details

What is SAP Crystal?

SAP Crystal Reports and SAP Crystal Server are designed to help users create pixel-perfect, richly formatted, and dynamic reports from virtually any data source – delivered in dozens of export formats, in up to 24 languages. SAP Crystal Reports is a production reporting tool designed to turn almost any data source into interactive, actionable information that can be accessed offline or online, from applications, portals and mobile devices. SAP Crystal Server enables self-service access to reports, dashboards, and data exploration within a secure infrastructure.

SAP Crystal Features

BI Platform Features

  • Supported: Administration via Web Interface
  • Supported: Live Connection to External Data
  • Supported: Snapshot of External Data
  • Supported: OLAP (Pre-processed cube representation)
  • Supported: ROLAP (SQL-layer querying)
  • Supported: Multi-Data Source Reporting (Blending)
  • Supported: Data warehouse / dictionary layer

Supported Data Sources Features

  • Supported: MS Excel Workbooks
  • Supported: Text Files (CSV, etc)
  • Supported: Oracle
  • Supported: MS SQL Server
  • Supported: IBM DB2
  • Supported: Postgres
  • Supported: MySQL
  • Supported: ODBC
  • Supported: EMC Greenplum
  • Supported: HP Vertica
  • Supported: SAP Hana
  • Supported: Teradata
  • Supported: Salesforce
  • Supported: SAP

BI Standard Reporting Features

  • Supported: Pixel Perfect reports
  • Supported: Customizable dashboards
  • Supported: Report Formatting Templates

Ad-hoc Reporting Features

  • Supported: Drill-down analysis
  • Supported: Formatting capabilities
  • Supported: Integration with R or other statistical packages
  • Supported: Report sharing and collaboration

Report Output and Scheduling Features

  • Supported: Publish to Web
  • Supported: Publish to PDF
  • Supported: Output Raw Supporting Data
  • Supported: Report Versioning
  • Supported: Report Delivery Scheduling
  • Supported: Delivery to Remote Servers

Data Discovery and Visualization Features

  • Supported: Location Analytics / Geographic Visualization

Access Control and Security Features

  • Supported: Multi-User Support (named login)
  • Supported: Role-Based Security Model
  • Supported: Multiple Access Permission Levels (Create, Read, Delete)
  • Supported: Report-Level Access Control
  • Supported: Table-Level Access Control (BI-layer)
  • Supported: Field-Level Access Control (BI-layer)
  • Supported: Single Sign-On (SSO)

Mobile Capabilities Features

  • Supported: Responsive Design for Web Access
  • Supported: Mobile Application
  • Supported: Dashboard / Report / Visualization Interactivity on Mobile

Application Program Interfaces (APIs) / Embedding Features

  • Supported: Javascript API
  • Supported: Java API
  • Supported: Themeable User Interface (UI)
  • Supported: Customizable Platform (Open Source)

SAP Crystal Screenshots

Screenshot of Pixel-perfect reporting solutionScreenshot of Refresh with a clickScreenshot of Build pixel-perfect documentsScreenshot of Connect to all data sourcesScreenshot of Use drag and dropScreenshot of Build interactive reportsScreenshot of Export to popular formats

SAP Crystal Videos

SAP Crystal Solutions: The Mobile Worker Use Case
SAP Crystal Solutions: Identify and Eliminate Clutter in Your Visualizations
SAP Crystal Solutions: How to Buy SAP Crystal Reports Digitally

SAP Crystal Technical Details

Deployment TypesOn-premise
Operating SystemsWindows, Linux
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesEnglish, French, German, Japanese, Spanish, Simplified Chinese, Italian, Dutch, Russian, Korean, Traditional Chinese, Portuguese, Swedish, Polish, Danish, Norwegian, Finnish, Thai, Czech, Hungarian, Slovakian, Turkish, Romanian, Slovenian

Frequently Asked Questions

SAP Crystal is an analytics and reporting software solution for SMBs. SAP Crystal comprises Crystal Reports for pixel-perfect reporting, and SAP Crystal Server for automated distribution and self-service access to reports, dashboards and data exploration.

Windward Core, TIBCO Jaspersoft, and Jet Reports are common alternatives for SAP Crystal.

Reviewers rate Publish to PDF highest, with a score of 9.4.

The most common users of SAP Crystal are from Mid-sized Companies (51-1,000 employees).
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(1-19 of 19)
Companies can't remove reviews or game the system. Here's why
Samantha Cruff | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Crystal Reports works perfectly with our current database. With increased functionality, we are able to produce more reports to provide a better snapshot of our customers and their behavior. We also are more efficient in our everyday tasks as our daily forms can be produced almost automatically. In addition, our customer service has improved as requested information can be provided by running standard reports based on individual customer records. While no system is perfect, the current use of Crystal Reports with our database has made our company operate more effectively.
David Deitch | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I have made my career off Crystal Reports. Business Intelligence is a niche area of Information Technology that combines technical knowledge and an understanding of how a company uses information. Crystal Reports is the most solid, flexible and reliable business intelligence tool I have worked with, allowing me to work on projects in a variety of markets and industries, from the financial to educational, to telecommunications to governmental. Understanding how to use Crystal Reports as part of a Business Intelligence career gives you the tools you need to better connect businesses to their data, deliver quality and productive solutions, and allow you the report developer to build the experience and skills to build a reputable career in the high demand world of Business Intelligence Reporting.
Score 10 out of 10
Vetted Review
Verified User
We have been using this product for so many years and it has truly become a cornerstone to our business processes when it comes to developing and distributing information via reports. We currently have over 500 reports developed to date over about 30 systems and that will continue to grow as user needs change.
Score 9 out of 10
Vetted Review
Verified User
But it was what was built into our software... Though if I were in a similar situation and given a choice, I would most likely choose Crystal. After using it for a bit I can tell you the power of Crystal still stands.
Score 8 out of 10
Vetted Review
Verified User
Crystal Reports has worked for our business for years. I see no reason changing software at this time. It is powerful, and once trained, an employee has the ability to run reports that improve the performance of our business.
November 22, 2013

Crystal Reports Review

Score 6 out of 10
Vetted Review
Verified User
There are so many reporting tools products out there right now that you would definitely need to compare the pros and cons of different products. At the end of the day for an engineer the goal is to create the reports . Whichever tool helps you to create them in an easier and faster way with less learning curve would be the way to go.
Score 8 out of 10
Vetted Review
Verified User
Without the use of Crystal Reports my company would not have many of the reports we need to do business on a day to day basis. Our computer system gives us the basic reports, but anything more detailed requires an outside program such as Crystal to give us the data we need. Crystal is great in that it simplifies the process of pulling a SQF query out of our system.
Andrew Kessler | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Not really my decision, but I feel there are better alternatives out there. If I had my way I'd go for an open source program that would have the ability to connect to multiple data streams with a lot less hassle. I'd also like to have a better WYSIWYG interface.
Charlotte Craig | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
I've never seen its equal. Other tools either require a complex meta layer, require IT level users or don't have the distribution capabilities that are affordable for all companies. It is hard indeed to be all things to all people but when it comes to reporting, Crystal is just that.
November 15, 2013

Basic Crystal Review

Kristen Lenihan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
I would likely renew the use of Crystal Reports. I would be more likely to renew if a tutorial class came along with renewing it so that more employees can have the opportunity to learn how to use it.
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