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Strong and trusted platform for event needs
April 18, 2020

Strong and trusted platform for event needs

Lisa Kelley, CMP | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cvent Event Management

Cvent has been a great attendee management tool for several of our larger delegation trips—the platform streamlines our registration and payment processes, builds in account security, and interfaces with CrowdCompass for a user-friendly app experience.
  • Cvent's platform is user-friendly. Though our Events team is the primary user, other departments can input their meetings and information easily and can add/edit/delete meetings from the schedule as our conference materializes.
  • The registration process is intuitive for our attendees (who range in industry, age, tech-savviness, etc.), and automatically updates their schedule when they're using the CrowdCompass app for the trip/event.
  • We needed a platform that has both registration capabilities and payment mechanisms in place. Cvent checks the boxes!
  • I do wish there was a little more opportunity for adjusting the graphics/look/branding of the registration pages that our users see.
  • Savings of hundreds of man-hours in streamlining our processes.
Cvent is a much fuller program, it requires more time in the build-out phase, but allows for stronger branding for the user, and greater customization.
Wait times can be a bit long to get ahold of a customer service rep, but they are very thorough in making sure your questions are answered, and in providing viable solutions for issues.

Do you think Cvent Event Management delivers good value for the price?

Yes

Are you happy with Cvent Event Management's feature set?

Yes

Did Cvent Event Management live up to sales and marketing promises?

Yes

Did implementation of Cvent Event Management go as expected?

Yes

Would you buy Cvent Event Management again?

Yes

Cvent works really well for our larger events/trips with multiple meeting tracks and additional details/price points needed. We do not use it for our smaller/simpler events, as those are typically just tracked through Salesforce. I do wish there was better compatibility with Salesforce and other CRMs. (We do use Cvent's Social Tables platform for almost everything!)