Strong and trusted platform for event needs
April 18, 2020

Strong and trusted platform for event needs

Lisa Kelley, CMP | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cvent Event Management

Cvent has been a great attendee management tool for several of our larger delegation trips—the platform streamlines our registration and payment processes, builds in account security, and interfaces with CrowdCompass for a user-friendly app experience.


  • Cvent's platform is user-friendly. Though our Events team is the primary user, other departments can input their meetings and information easily and can add/edit/delete meetings from the schedule as our conference materializes.
  • The registration process is intuitive for our attendees (who range in industry, age, tech-savviness, etc.), and automatically updates their schedule when they're using the CrowdCompass app for the trip/event.
  • We needed a platform that has both registration capabilities and payment mechanisms in place. Cvent checks the boxes!


  • I do wish there was a little more opportunity for adjusting the graphics/look/branding of the registration pages that our users see.
  • Savings of hundreds of man-hours in streamlining our processes.
Cvent is a much fuller program, it requires more time in the build-out phase, but allows for stronger branding for the user, and greater customization.
Wait times can be a bit long to get ahold of a customer service rep, but they are very thorough in making sure your questions are answered, and in providing viable solutions for issues.

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Cvent works really well for our larger events/trips with multiple meeting tracks and additional details/price points needed. We do not use it for our smaller/simpler events, as those are typically just tracked through Salesforce. I do wish there was better compatibility with Salesforce and other CRMs. (We do use Cvent's Social Tables platform for almost everything!)


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