Event Management Review
Updated July 28, 2022

Event Management Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cvent Event Management

Cvent is used by multiple departments to create event registration websites.
  • Reporting options
  • Multiple paths for different registration needs
  • Customer Support
  • Communication with people who are invited
  • I'd like to see more options for graphics
  • Additional detailed reporting
  • On-site training for new employees
  • Mobile app
  • Online registration
  • Online agenda
  • We had a large ROI when we used Cvent on-site management for multiple tasks at last year's sales meeting, but because of budget cuts, we will not have the same support this year. It's concerning to fellow staff members.
  • When Cvent's on-site staff is in attendance at our sales meeting, the tasks and behind the scene jobs are performed seamlessly. They work well with our staff to complete all functions of the show.
  • During registration, the guests have constantly complimented our staff on the ease of using Cvent's technology.
Cvent Event Management has been used by my company for years, even before I joined the marketing department. I have heard that there were issues using Hubb Conference Management like with their "intuitive" staff calendars with automatic conflict notifications to avoid double-booking which did not work the way they expected.

Do you think Cvent Event Management delivers good value for the price?

Yes

Are you happy with Cvent Event Management's feature set?

Yes

Did Cvent Event Management live up to sales and marketing promises?

Yes

Did implementation of Cvent Event Management go as expected?

Yes

Would you buy Cvent Event Management again?

Yes

Cvent is used for our company's national sales meeting and provides tools to keep the meeting running smoothly especially registration. We have small training events at our home office which don't require the use of Cvent.

Using Cvent Event Management

  • sales meeting
  • summits
  • travel arrangements
  • hotel arrangements
  • dietary restrictions

Evaluating Cvent Event Management and Competitors

  • Price
  • Product Features
  • Product Usability
  • Prior Experience with the Product
I would evaluate the staff the completes the building of our registration website through cvent. By capturing more information during registration, we can avoid errors during the in person registration process. I would also like the mobile app to be a little more robust. Attendees prefer all information on their mobile device through the app rather that via email.

Cvent Event Management Implementation

The rep we worked with to build our site was knowledgeable but sometimes hard to reach.
Change management was a minor issue with the implementation
  • design
  • features not working

Cvent Event Management Support

The onsite cvent staff has always been helpful and professional.
ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
Immediate help available
Support cares about my success
Poor followup
Problems left unsolved
Escalation required
Need to explain problems multiple times
Slow Initial Response
At our sales meeting the onsite staff member was able to step in and help with a growing line and impatient attendee. Each day of the meeting they returned with a positive outlook and were a pleasure to work with. They felt like a member of our internal staff and had fun during long hours.

Using Cvent Event Management

Overall usability of cvent is a positive experience. We continue to return to this product not only for our annual sales meeting but for smaller events throughout the year as well. The reporting structure is useful to pull information about arrival times, dietary restrictions, and much more. Having these details helps our planning committee throughout theirprocess.
ProsCons
Like to use
Easy to use
Well integrated
Quick to learn
Feel confident using
Unnecessarily complex
Requires technical support
Inconsistent
Cumbersome
Lots to learn
  • Agenda
  • Site map
  • notifications
  • building process
  • mobile app integration