Chat box is great to use!
June 08, 2022

Chat box is great to use!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Chat
  • Email
  • Video

Overall Satisfaction with Drift

We use Drift to manage and create inbound leads. Drift is used for website tracking and we have their chat feature integrated into our website. Prospects/Customers can use the chat feature to ask questions before taking demos, schedule demos with us, or find specific topics on our website. The website tracking helps us know who, where and when they were on our website.
  • Notifies us which Accounts/Companies are looking at our products/websites.
  • Tells us exactly which pages/topics of our products prospects are interested in.
  • Convenient chat feature to connect our customers or prospects with our team members.
  • Oftentimes does not tell us the correct prospects identity.
  • Prospects location/account is not always accurate - Such as if they have left their company.
  • Chat box integration on our website to speak with clients.
  • Identify specific pages/topics that prospects are interested in directly on our website.
  • Identifying location and accounts that are reviewing our product.
  • Generated many inbound lead requests from our website.
  • Gave us insight into which types of companies are looking at our products.
  • Sometimes gives us direct prospect names and contact information to reach out to in order to book demos.
Drift is a cheaper option than other products reviewed. We liked their chat box integration feature on our website which ultimately led to our decision of purchasing license from Drift. Their onboarding team was also solid and were willing to put in training time to ensure our success with integrating to our sales org.

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Knowing which areas/topics of our product is very useful especially when doing outreach to new accounts/prospects. This gives our sales team a more competitive edge to personalize our script and outreach to each account. In my experience, Drift is best used for our inbound sales team to follow up and target clients that are directly active on our website looking for solutions.