Fuze is great--don't hesitate!
August 11, 2020

Fuze is great--don't hesitate!

Ralph Nomorosa | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Voice

Overall Satisfaction with Fuze

Fuze is our VOIP company-wide. Sales, Customer Success, and External Customer Support are all using it with the integration of SalesForce. Each department uses it, we in IT use it to get ahold of our employees if needed as we have employees working remotely (UK, US, Canada, South America, and Vietnam). I believe the problem it addresses for businesses is how you can get ahold of your employees during this pandemic because sometimes hearing something through messaging or emails are not enough. During COVID, Fuze allows you to get ahold of your employees just to make sure they are okay and if there's anything you can do to help them out.
  • Fuze is really easy to use even if you've never used a VOIP system.
  • You can easily connect your cellphone number and Fuze number together to make it feel like a regular phone call.
  • Fuze support is very helpful and will reply to us as soon as possible.
  • I want to have the ability to block out numbers especially if they are from automated telemarketers.
  • The option of having caller ID, although it does show where the call is coming from
  • On mobile, if my phone was silent the ringer turns on automatically on its own
Fuze support has been great for us, they tend to reply on the same day, depending on the time our issue was sent out, obviously. So far all of the Fuze cases have been resolved. We were very satisfied with how well they were able to answer and explain the problem.
The Fuze implementation has been great for us. At the start, integration was not done well but we were able to fix the kinks along the way. Highly suggest turning on SSO on Fuze so users don't need to remember a separate password which is difficult at times.
They all have different usages, Fuze makes it feel like we are using a phone even if we use it from our laptops. We also wanted to have one centralized VOIP system, for example, we have Webex as our meeting system and Slack as our instant messaging system. Definitely much cheaper than RingCentral and has better reliability.
In our company, Fuze is used for a variety of things such as sales calls, customer support, and reaching out to internal employees, especially those who are working remotely. Obviously, since Fuze is a business VOIP this should not be used for personal calls or they probably don't want to keep giving out these numbers for personal use.

Fuze Feature Ratings

Hosted PBX
Multi-level Interactive Voice Response (IVR)
User templates
Call reports
Directory of employee names
Answering rules
Call park
Message alerts
Audio conferencing
Mobile app for iOS
Mobile app for Android