Fuze is great--don't hesitate!
August 11, 2020
Fuze is great--don't hesitate!
Modules Used
- Voice
Overall Satisfaction with Fuze
Fuze is our VOIP company-wide. Sales, Customer Success, and External Customer Support are all using it with the integration of SalesForce. Each department uses it, we in IT use it to get ahold of our employees if needed as we have employees working remotely (UK, US, Canada, South America, and Vietnam). I believe the problem it addresses for businesses is how you can get ahold of your employees during this pandemic because sometimes hearing something through messaging or emails are not enough. During COVID, Fuze allows you to get ahold of your employees just to make sure they are okay and if there's anything you can do to help them out.
- Fuze is really easy to use even if you've never used a VOIP system.
- You can easily connect your cellphone number and Fuze number together to make it feel like a regular phone call.
- Fuze support is very helpful and will reply to us as soon as possible.
- I want to have the ability to block out numbers especially if they are from automated telemarketers.
- The option of having caller ID, although it does show where the call is coming from
- On mobile, if my phone was silent the ringer turns on automatically on its own
Fuze adoption has been handled well. Having a consistent platform for voice is very important for us. It really felt like there has been little to no downtime. We had a hard time at the start because it seemed like our system was not matching their standard but we were able to adjust as needed.
Fuze did enable us to stay productive, even though it doesn't change much since we use it pretty much every time. Especially for our sales team, customer support, and customer success, they've all been using it successfully. We keep track of the usage of Fuze and the number from when we were in the office to while we transitioned to work from home has not changed much.
They all have different usages, Fuze makes it feel like we are using a phone even if we use it from our laptops. We also wanted to have one centralized VOIP system, for example, we have Webex as our meeting system and Slack as our instant messaging system. Definitely much cheaper than RingCentral and has better reliability.