The gist of it is that Gist is good
July 28, 2019
The gist of it is that Gist is good
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gist
We use Gist on our marketing website for on-site chat and for managing one of our shared inboxes. It is used by the customer support and sales teams across the company.
- Very easy to use, intuitive chat.
- Powerful conversation management features like assigning to team mates, snoozing, and more.
- Unified view for conversations coming in through website chat widget, shared email inbox, and Facebook Messenger.
- Some special characters such as accented characters do not always come incorrectly for emails to our shared inbox.
- We have a lot more conversations with customers of a sales or product inquiry nature after we added Gist to our website, probably 3x more at least.
- It's easier to work with Gist than our previous shared inbox approach for emails to our info@ address.
Better value for money compared to Zendesk, more all-in-one solution compared to Drip.