Great all-in-one tool
September 05, 2019

Great all-in-one tool

Yamin Ismail | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gist

We use Gist for day to day support with clients and website visitors. We utilize this all-in-one marketing automation software on 3 of our websites tackling anything from websites issues to lead generation and answering product related questions. We also use it to communicate and interact with users on a regular basis.
  • Awesome online support team.
  • Wordpress integration.
  • Excellent knowledge base functionality.
  • Improve the email editor. The text sometimes has different text size proportions (links).
  • Easier to access on a smartphone.
  • Ability to share data with co-workers.
  • Affordable.
All in one tool for my marketing requirements under one portal.
Gist is a perfect all-in-one marketing tool with great ease of use that will be very favourable for any company wanting to offer support via website. The chatbot and knowledgebase tools are very useful for my services.

Using Gist

1 - Client support and generally attending to site visitors requests.
  • Email marketing.
  • Knowledgebase.
  • Support.
I need these tools to market my services and build my list for promotional offers.

Evaluating Gist and Competitors

Yes - I have used Mailchimp and GetResponse previously and both lacked the combination of tools provided by Gist.
  • Price
  • Product Features
  • Existing Relationship with the Vendor
The cost of Gist software made it the most valuable provider in comparison to the other vendors.

Gist Support

Whenever I contacted Gist, I received a prompt reply. I receive periodic emails to my issues should the Gist agent be busy or not available, and overall the agent is readily available to answer my questions.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Prior to my switch to Gist's all-in-one platform, I was on the support plan and the agent who attended my email marketing issue assisted me and explained me to why some of my required functionality was not available on my initial plan choice and why I should opt for the all-in-one plan to cater to my requirements best.