Gong is the best in the industry for call recordings
May 15, 2022

Gong is the best in the industry for call recordings

Conrad de Claro | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

Gong is absolutely critical for our company. It solves the key need of sales and customer success call recordings as well as transcription. These calls that Gong records hold so much helpful information that helps many teams from marketing, sales, product, etc... The fact that you can define keywords so that Gong can identify them after a call is analyzed is key.
  • Call transcription.
  • Call analysis for keywords (pricing, competitors, etc...).
  • Ease of Use.
  • Concise UI.
  • Stronger integration with Salesforce.
  • Pricing
  • Functionality to send feedback on transcription.
  • Increased Revenue.
  • Messaging Validation.
  • Faster Sales Cycles.
I gave it that rating because the software is very simple to implement and integrate into your martech stack. Every call that you record with Gong in the initial stages gives an immediate value in understanding how sales calls are going. Gong does a fantastic job of setting it and forgetting it whenever you're in a video call.
Gong has provided excellent insights from calls that the sales and customer success teams have been on. We've got insights on how to tailor marketing campaigns and how to fine-tune the messaging on the website. I always tell myself that all of the messaging we've had should always take inspiration from our ideal customer.
Gong is just flat out better than Chorus from a functionality standpoint and usability. The large issue with Chorus is that you don't get as quickly insights as Gong. In terms of the UI, Gong also does a far better job of making it painless to find the calls you need as well as understand the KPIs for the call.

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

Yes

Would you buy Gong again?

Yes

Gong can help any level of SaaS company as each and every company, regardless of the level of funding, always needs to hear feedback from customers and future customers. It's imperative that calls are broken down and listened to rigorously so that there's always room for improvement. For example, Gong allows you to visualize how much you're talking versus the potential customer. Answers the question, how are you talking more than you're listening.