Gong is a game changer for customer-facing orgs
May 20, 2022

Gong is a game changer for customer-facing orgs

Gavin Whitlock | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

We have Gong automatically record our calls with prospects and customers. It's invaluable when needing to go back and listen to calls to identify action items and get a better understanding of what the prospect/customer was trying to articulate or share out internally or externally. Ultimately, I use Gong as a way to be fully engaged in a call, and it gives me the ability to revisit that call to then capture notes and any necessary follow-up.
  • Identifies speakers on a call
  • Identifies key topics within the call
  • Organizes calls by client/opportunity
  • Ability to easily share "snippets" of a given call
  • Integration from Gong to SFDC could be better (i.e., embedded links to Gong calls within SFDC)
  • Sometimes calls are orphaned and then it makes it hard to find/attach to the opp
  • Calendar feature could use some improvement
  • Add a way to capture action items discreetly and then integrate with a project management/task tool
  • Greater identification of action items/customer requirements, translating to a better close rate
  • Seeing if customers are engaged but seeing who viewed a shared recording, thus saving time on deals. If a customer is not engaged, it might become evident if they do not watch the recording or do not share out internally.
Set it and forget it. Sometimes I forget to record calls manually, so having Gong record calls automatically is a huge lifesaver.
While I do not use the AI-based features as much as I should, it's often extremely helpful to be able to report on topics/keywords mentioned throughout calls to get an idea of what customers/prospects are keenly interested in.
  • Zoom
Having only used Zoom recordings to capture customer calls, I can safely say that Gong is far superior in pretty much every way.

Do you think Gong delivers good value for the price?

Not sure

Are you happy with Gong's feature set?


Did Gong live up to sales and marketing promises?


Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?


Gong is especially useful for staying completely engaged in a call and allowing users to not worry about capturing notes.