Helps me quickly review calls with customers.
May 20, 2022

Helps me quickly review calls with customers.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

I have many calls throughout the day, and oftentimes it's difficult to take notes on every technical detail that arises in them. With Gong, I can reference these calls and quickly come up with a detail that I hadn't recalled or taken notes on originally. I've also used Gong to share customer issues with our support team, allowing them to more quickly diagnose an issue rather than having a customer jump on a call again.
  • Its ability to organize calls by customer, allowing for quick referencing.
  • Its reminder system, which is good for encouraging follow-up emails.
  • Its ability to track team data, allowing you to see your work compared to others on your team.
  • Needs better transcription functionality
  • Better support for customer success managers - metrics/ insights
  • Needs more action items from meetings
  • Better details on information from customer calls.
  • Easy to check how other accounts are being handled, learn from my team.
  • Saves time on looking through email threads to see a customer's development.
Gong is very usable, and getting from one place to another is simple and straightforward.
Gong hasn't provided any actionable insights to me. I would certainly like it to be able to aggregate and establish action items from customers, but this is still something I'm ending up doing myself. I have never seen any action items clearly outlined by Gong that have helped in any way.

Do you think Gong delivers good value for the price?

Not sure

Are you happy with Gong's feature set?


Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?


Gong is very well suited for quickly referencing information on a previous phone call with a customer. It's also well suited to provide reminders for email follow-ups to those calls. Currently, it's not appropriate for delivering insights automatically as it simply isn't smart enough to do so. Same with its transcription feature.