Critical for Customer Facing Roles with Heavy Meeting Loads
May 20, 2022

Critical for Customer Facing Roles with Heavy Meeting Loads

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

Gong is used to recording all customer calls. One example - I was covering for a colleague who was on sabbatical. Some of the information I shared was said to be "the exact opposite" of what my colleague had previously told the customer. Uh oh! I was able to go back and listen to their previous call and confirm that this wasn't the case - we just worded things a bit differently and I could see where the miscommunication was taking place but, fortunately, we were aligned. Without Gong, I wouldn't have been able to find the call quickly, share the snippet externally, and make sure the customer knew she wasn't getting different information from different folks.
  • Identifying follow up items
  • Making it easy to share snippets
  • Tracking if follow up emails have been sent
  • The transcription is not always super accurate
  • Uploading a call doesn't give you the option to backdate it
  • Delighting customers with timeline and comprehensive follow up emails
No ease of use issues ever.
Yes - the insights help direct my follow-up emails and help me go back to find specific customer calls where specific products or functionalities were discussed.

Do you think Gong delivers good value for the price?

Not sure

Are you happy with Gong's feature set?


Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?


In addition to being able to go back and refresh my own memory about past calls, I love the ability to listen to calls from others in my company. This has helped clear up / prevent misunderstandings and improve the service I can provide customers by catching up on prior calls before I jump on with them. It's also been so helpful to share snippets with team members for product conversations and roadblocks.