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Gong is king in its space! Love the product.
June 08, 2022

Gong is king in its space! Love the product.

Sage Riggs | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

We use Gong for all sales activity. It is very beneficial because it takes notes for me and automatically records each customer call. It even gives me reminders to follow up via email. It also picks up on what is being said and categorizes it at the bottom of the event stream.
  • Great looking UI.
  • Helps increase sales productivity.
  • All features truly add value.
  • None I really don’t have a bad thing to say about Gong. Not often I am this pleased.
  • Vastly improved how new sales reps train as they have “game film” to watch.
  • Increased revenue.
  • Greater alignment to org.
Like I said before this platform is great it really does provide a ton of value right out of the gate for sales teams. I’m sure there are competitors like Chorus.ai that basically do the same thing but I don’t think if I was the decision-maker in the future that I’d choose anything else but Gong.
Gong tells me when to follow up with customers after calls. I can then go back and listen to those calls to take more detailed notes which vastly improve sales cycles. I can also listen to other reps' calls and skip ahead to the parts where they demo featured by using the functionality of the event stream below each video recording.
Gong is the best in the space no question. I don’t think any other platform will gain the majority of market share away from Gong. It is somewhere I would have liked to work a few years ago I’m sure their sales team sold the software like hotcakes. Good stuff!

Do you think Gong delivers good value for the price?

Not sure

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

Gong is well suited for sales teams that want to increase touch points, productivity, efficiency etc. It has a very clean UI and I use it daily to playback previous customer calls of mine and for all of sales training I’d listen to our top reps' calls to improve my business acumen.