Gong is the GOAT

Gong is heavily used at our organization. As a growth and development focused sales team, we have multiple use cases on a weekly basis.

For starters, we record all sales calls that include a contact outside of our company. This provides great insight not only into the volume of calls each rep is having, but also an easy traceable and findable timeline of when calls occurred.

The improved AI insights over the years is something I've been impressed with for sure. Although I rely on myself to pick out the pain points and more so the actual angle of how to win the current deal, I do look at the follow up emails I get from Gong. They do a good job of creating a checklist of items that was discussed on the call and help to ensure nothing slips through the cracks.

Gong AI Insights do a good job at ensuring no items of the discussion slip through the cracks. It's easy to search by keyword to verify if a word or topic was discussed. On top of that you can do that for a whole group of calls. This makes it easy to track trends.