Gong is helping save our team time

We utilize Gong to transcribe notes and action items for internal and external calls. We also use it to aid in recording and keeping a referencable library for new hires to review during onboarding. This tool allows our customer-facing representatives to provide follow-up quickly and action items following calls. Our entire team has access to Gong which allows for cross-functional collaboration.

Gong has allowed us to accurately track call volumes and call timing to help us better determine if we are growing our imprint with our partners or if we are seeing decreased attention across various categories. This is a huge aid for leadership to better pinpoint where we are seeing clear misses and impacts our customer health score.