I sing the Gong song
July 16, 2024
I sing the Gong song
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong
We use Gong to record sales calls, log them to the CRM, and love their AI tool where you can ask anything about a call and it gives great intel. This has been integral in creating a cohesive customer journey across the buying process, and has helped us to identify areas that needed improvement.
Pros
- Call Recording
- CRM Integration
- AI tool for sales analysis/intel
Cons
- The admin portal
- Seat assignment
- Enablement sessions for users
- Time savings
- Revenue team alignment
- Improved customer journey
Gong has provided us with actionable insights, but it's not a part of the AEs strategic workflow. I can't confidently say that these insights have had an impact on revenue generation, and I don't have a way to measure that impact if it did
I can't say that Gong has helped our company build insights into trends with customers, or that it has given us insight into our market
Zoom has great integrations and summary tools. There is less insight at the company level, whereas Gong is built to give insight across the customer journey. Zoom pushes to Hubspot nicely, but Hubspot doesn't have the capabilities to organize this data at the company level in the way that Gong does. You can piece together the call recording features, but you can't replace the level of insight that Gong offers at the company level by leveraging call data
Do you think Gong delivers good value for the price?
Not sure
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gong go as expected?
I wasn't involved with the implementation phase
Would you buy Gong again?
Yes
Comments
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