I'm a fan of Gong
November 18, 2024
I'm a fan of Gong
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong
We utilize Gong to record almost all our customer/company meetings. We have regular meetings for projects as well as long term customer relationship check-in meetings. It allows us to reference conversations as needed and provide an easy access link to content for customers to review. I'm not sure about the storage side of things, but I'm sure that is part of the consideration for why company chose Gong as well (vs downloading/storing recordings).
Pros
- Interface for moving through a recording (jump around, visuals of who is speaking)
- AI supported summaries
- Transcription
Cons
- Finding where to upload recordings when a meeting didn't record
- Saves time, don't have to download/upload calls for storage
- Saves time, summaries
- Allows for historical context when needed, can review old conversations
It helps me see certain patterns.
I'm not sure, I don't think I use this to it's full capability.
Do you think Gong delivers good value for the price?
Not sure
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gong go as expected?
I wasn't involved with the implementation phase
Would you buy Gong again?
Yes
Comments
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