So great for sales teams

We use Gong for conversation analysis and sales coaching. We can easily review what happened on a call for accurate note taking/follow-up as well as onboarding and coaching opportunities. It helps me be more intentional during the call and more consistent after the call. I'm able to easily search for calls based on a variety of pre-built and custom criteria in order to solidify what I'm learning during onboarding. The AI features are great for drilling down into specific information within the transcript, and it also helps me quickly get up to speed on historical conversations on my accounts.

The AI insights are very helpful. It's pretty accurate in terms of summarizing calls and with identifying call highlights based on criteria/tracking phrases that are important to our business.

The Account AI can analyze recent calls and emails to provide a quick update on any conversations I missed or provide overall insights into any specific topics or questions you have. It gives you some suggestions for things like success criteria, account health, or pricing but you can ask anything and it'll quickly comb through to provide an answer and where it got the answer.