Item: Gong
Rating: 10
Author: Trevor Smith

Overall Satisfaction with Gong.io

Use Cases and Deployment Scope

The whole sales team. It's amazing for training and for remembering what was said on calls. Also nice for analytics to learn talk times, etc.

Pros and Cons

Pros

Training - allows new reps to EASILY ramp up by listening to many calls in a short time. Rather than having to wait for the calls to actually happen in real time.
Remembering what happened on past calls in case you forgot. Helps also with account transitions or if employees leave the company.
Analytics to understand talk times and what other top-performing reps are doing that you're not.

Cons

Not sure, really like the platform.
Perhaps more suggestions or more personal dashboards to what I could be doing myself as a rep.

Return on Investment

Gong for training is a HUGE ROI on our time and ramping up reps.

Alternatives Considered

Chorus.ai

Gong is much more user friendly, UI friendly, and seems like the analytics are much more robust. I also love Gong.io's marketing/blogs.

Support Rating

Not too familiar with the support but I have heard good things.

Key Insights

Do you think Gong delivers good value for the price?

Not sure

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

Other Software Used

SalesLoft, LinkedIn Sales Navigator, LinkedIn Sales Navigator for Gmail (formerly Rapportive)

Likelihood to Recommend

Training. I have been asked by colleagues if they can sit in on my calls, I can instead just send them links to calls that are most appropriate that can help them quickly learn.

Comments

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Great for training and ramping new reps