Sam's Gong.io review for Thumbtack
February 02, 2022
Sam's Gong.io review for Thumbtack
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong.io
Gong.io is an amazing program that allows our sales organization to learn and critique one another. We are very happy with the tools it provides.
- Details of calls
- Teaching tools
- AI that it brings to help with sales ops and training
- Tracking business criticals
- Understanding the usage of our scripting and call flow
- Understanding different techniques and sales styles of reps
- Keeping commissions paid out and in line
- Making sure reps are going over all business criticals
Gong.io is the best product on the market.
Do you think Gong delivers good value for the price?
Yes
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
Yes
Did implementation of Gong go as expected?
Yes
Would you buy Gong again?
Yes
Using Gong.io
500 - Sales and analytics
4 - Support, IT, Data and Analytics
- Sales
- Operations
- RevOPS
- Data collection
- Sales verbiage
Evaluating Gong.io and Competitors
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
Ease of use, easy to implement
It wouldn't
Gong.io Implementation
Gong.io Support
| Pros | Cons |
|---|---|
Quick Resolution Knowledgeable team Kept well informed Immediate help available Support cares about my success | Poor followup Problems left unsolved Escalation required Need to explain problems multiple times Slow Initial Response |
Yes, we have premium support.
When we had an outage back in 2020, the tech team was all over the issue and got us back up and running.
Using Gong.io
| Pros | Cons |
|---|---|
Like to use Easy to use Well integrated Quick to learn Feel confident using | Unnecessarily complex Requires technical support Inconsistent Cumbersome Lots to learn |
- Ease of use
- Navigation
- Syncronization
Yes - I love it, and it's easy to use.