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Gong

Gong

Overview

What is Gong?

Gong helps people and companies reach their potential.The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale,…

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Recent Reviews

Great Tool for CSMs

9 out of 10
November 16, 2023
Incentivized
I used Gong to record and document customer trainings. It was incredibly helpful to go back and be able to search through the transcripts …
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Listen to Gong!

8 out of 10
July 13, 2023
Incentivized
We use Gong for:
Making Calls to client and recording them.
Coaching by listening to calls.
Listening to Calls.
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Gong fangirl

10 out of 10
July 13, 2023
Incentivized
We use Gong to record customer-facing calls across our sales org for coaching purposes. We use it for renewals calls, presales, and demos. …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

9 videos

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User Review: Gong Works To Track Customer Interactions For Better Customer Relations
02:01
Gong Review: Gong Utilizes Customer Tracking To Increase Revenue
03:35
Gong Review: Gong Is a Useful Tool For Sales Reps In Reviewing & Tracking Interactions
03:00
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Pricing

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Gong

Gong

N/A
Unavailable

What is Gong?

Gong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Gong?

Gong helps people and companies reach their potential.

The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, to empower revenue and go-to-market teams to determine the best actions for winning outcomes.

The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn, Shopify, Slack, SproutSocial, Twilio, and Zillow use Gong to power their customer reality. Gong is a private company headquartered in the San Francisco Bay Area.

Gong Screenshots

Screenshot of Coach reps into sales superstars. Replicate what works by turning objective, data-based guidance into coachable moments for managers, peer-to-peer coaching, and self-driven improvements — without any drama.Screenshot of Find the truth in your pipeline. There are risks hiding in your pipeline, deals, and customer interactions. Get true visibility from contact to close so you can address them and call the right forecast every time.Screenshot of Bet big. And win. Gong’s early insights into what’s working — and what's not — gives your team the confidence to take big-bet initiatives to market successfully.

Gong Videos

Introducing Gong.io
Customer Success Story with Demandbase
Adoption of Gong at Rapid7
Gong Super Bowl Commercial 2022

Gong Integrations

Gong Competitors

Gong Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesArabic, Dutch, English (including accents/dialects), French, German, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Malay, Mandarin Chinese, Persian, Portuguese, Russian, Spanish, Swiss, Tamil, Telugu, Turkish

Gong Downloadables

Frequently Asked Questions

Chorus by ZoomInfo, Salesloft, and Outreach are common alternatives for Gong.

Reviewers rate Support Rating highest, with a score of 9.6.

The most common users of Gong are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(815)

Attribute Ratings

Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
October 27, 2023

A great platform with actionable insights and amazing customer support

Matthew Gardner | TrustRadius Reviewer
Matthew Gardner
Director of Customer Experience
RouteThis (Computer Software, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Gong is our go-to for call recording on Zoom along with playback, sharing, call review, and pipeline analysis based on calls and emails. It provides analytics on stalled deals as well as hosting our training videos internally and allowing for collaborative call feedback and scoring. It has limitless storage and the recordings are great, transcriptions save time, and employees love the automated to-do lists. Update: The new AI notification flags they added are also amazingly helpful to our Sales and CS orgs.
Pros and Cons
  • Call recording
  • Call analysis
  • Transcription
  • Customer support
  • Pipeline warnings
  • Tracking to-dos
  • AI trackers
  • Hubspot integration
  • Reminders when calls are not being recorded
  • Working without Zoom recorder
Likelihood to Recommend
Needed: Larger/scaling teams BDR/AE/AM/CSM teams Call review is required Transcriptions are needed Not needed: Small teams of 1-2 Small teams who do not review calls or complete forecasting
Return on Investment
  • Time savings
  • Higher win/renewal rate
  • Earlier notice of churn potential
  • Deal tracking
Usability
10
Amazingly usable and simple. The automated emails give you most of what you need and dashboards are simple to follow. The automatic intake of events and emails is way better than Hubspot's.
Relevant and Accurate Insights
Great insights! Pipeline at-risk warnings are good as well as insights on what to do after a call so we don't have to keep crazy notes.
Market Trends
The AI trackers are very insightful in terms of early warnings for things that may go wrong in deals or renewals.

As well, just listening to call reviews or auditing for keywords can help take pulse checks on the market or customer base at large.
Alternatives Considered
  • Zoom
We used to use Zoom recordings but they don't compare, we also had to spend a ton on extra storage while Gong is unlimited. In my opinion, Zoom provides no insights, no ability to score calls, no collaboration, poor sharing, etc.
Other Software Used
Users and Roles
25
Sales, customer success, professional services.
Support Headcount Required
2
Our operations team supports gong admin but also individual managers and leaders will create their own boards, alerts, etc.
Business Processes Supported
  • Call recordings
  • Scoring calls
  • Alerts
Innovative Uses
  • Used in the CS organization to alert for churn language
  • Better pipeline analysis than Salesforce
Future Planned Uses
  • Forecast tool
  • AI suggestions and cold outreach
Likelihood to Renew
8
If it was up to users it would stay in budget. The finance and ops team have a preference to use as many native Salesforce tools as possible.
Support Rating
10
Our CSM at Gong worked with us from pilot into implementation and he was, and continues to be, the best (shoutout Chip)! Everyone at Gong is incredibly helpful and works to understand your business and needs.
Premium Support
I don't think it's an option, we have dedicated Success and Support access.
Bug Resolution
No
Exceptional Examples of Gong Support
During implementation, before Gong was focusing on CS, their team worked with my team 1 on 1 to get use cases that resonated hammered out which led to strong buy in.
Easy Tasks
  • Listen to a recording
  • Score or feedback on a call
Difficult Tasks
  • Deal analysis for customer success
Mobile Interface Availability and Impressions
Yes
Very well. They have fully native apps that are snappy and easy to use.
February 01, 2023

Best Tool For Top Reps (A Must Have)

Verified User
Account Manager in Sales
Computer Software Company, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Gong has helped our team increase our accuracy, keep better track of large pipelines, and close deals faster. It's a tool that I would REQUIRE for any future employer to have if they except to attract great sales talent.
Pros and Cons
  • Pipeline Management
  • Data Syncing to Salesforce
  • Upload speed can be slow following a call
Likelihood to Recommend
Gong has saved multiples deals for us (both by keeping reps on top of activity and also by allowing us to leverage data and insights from the call like competitors, budget, timelines, etc.
Return on Investment
  • More closed deals - at least 100k ARR for myself alone
Usability
10
Gong gets a 10/10 in my book.
Relevant and Accurate Insights
Gong has helped keep reps aware of their talk time, question rate, and patience on calls.
Market Trends
Gong has been helpful in spotting trends in buying processes and cycles
Alternatives Considered
None
Other Software Used
Users and Roles
100
All sales and customer facing roles
Support Headcount Required
2
main team is only 2 but we don't need much support
Business Processes Supported
  • speed
  • ease of use
  • customer access
  • accuracy
Innovative Uses
  • forecasting
  • talk ratio
  • pipeline managment
  • CRM syncing
Future Planned Uses
  • Evaluating potential customers (gong connecting ppl)
  • More forcast accuracy
  • AI for calls
Likelihood to Renew
10
a+
Products Replaced
No
Key Differentiators
  • Product Features
  • Product Usability
Need top of the line for sales teams
Evaluation Lessons Learned
I would buy faster haha
Implementation Details / Implementation Partner
  • Don't know
Implementation Issues
  • not involved in this project - no info to share
Implementation Rating
10
Not involved directly, but great feedback
Support Rating
10
Rarely used / needed
Premium Support
unsure
Bug Resolution
No
Exceptional Examples of Gong Support
Support is always great, but no specific cases
Easy Tasks
  • limited items on main screen (filtered well)
  • Ability to sort by customer, company, opp, etc...
  • Okta integration
Difficult Tasks
  • Forecasting can be a little complex (auto sub the numbers would be great)
Mobile Interface Availability and Impressions
Yes
yes it's good enough for on the go calls that we need to review
September 15, 2022

With Gong, opportunities are Limitless!

Siphesihle Jade McEtywa | TrustRadius Reviewer
Siphesihle Jade McEtywa
Continuous Improvement Audiologist: Team Support, Training, Content Development & Quality Control
hearX Group (Hospital & Health Care, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use Gong as a self-coaching and performance coaching tool for our sales agents. We use it to track themes, implement training strategies in order to maximize sales and conversion rates. Our agents also rely heavily on Gong to learn and also track best practice improvement points in order for them to better their craft.
Pros and Cons
  • Tracking themes in conversations
  • Highlighting valuable sales insights
  • Highlighting best practices in calls
  • Redaction
  • Perhaps including more languages in terms of transcript translations
Likelihood to Recommend
Gong is well suited for situations where an agent has had a conversation with a client regarding certain things, and the client calls back denying certain things that were explained. Gong will offer the recording and transcript to track what was said, avoiding legal matters!
Return on Investment
  • Greater alignment with regards to how our agents should be selling.
  • Higher sales conversion rates
  • Time saving
Usability
10
Since day 1, Gong has not disappointed! It has helped make my daily work life easy, manageable, and joyful, as it does most of the work for me, work that would have taken me hours to do, manually.
Relevant and Accurate Insights
Gong has indeed provided me with accurate and actionable insights. In every meeting I have with their team, I come out with new ways to pull insights! With Gong, opportunities are limitless!
Alternatives Considered
N/A
Other Software Used
Users and Roles
50
Sales agents, support agents, product experts, team leaders, managers and training specialists.
Support Headcount Required
4
The type of people required to support are people who excited by bettering services and/or love learning and teaching others. Individuals who are able to think outside the box, always want to learn why things are the way they are, and how could things be done better.
Business Processes Supported
  • Listening to calls
  • Coaching of agents
  • Quality Assurance
Innovative Uses
  • Using Gong insights to run training & coaching Focus groups
  • Tracking how many times our competitors are mentioned on calls
Future Planned Uses
  • Using it with the Business to Business team as a sales tool.
Likelihood to Renew
8
Gong covers our needs and the support is great.
Products Replaced
No
Key Differentiators
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
Evaluation Lessons Learned
We would not change anything. We compared apples to apples and Gong came up on top!
Support Rating
10
I give them a 10 because, I have been using Gong for over a year now and have never had issues or concerns go un resolved in a day or two. Their communication is impeccable and their tech support is very hands on and prompt.
Premium Support
No we did not purchase premium support. The support we receive is adequate and satisfactory.
Bug Resolution
Yes
Yes it was resolved to our satisfaction and in a timely manner, as it was a very serious bug that could affect our agents coaching aspect Gong.
Exceptional Examples of Gong Support
I remember when we started using Gong, we were fairly, and noticed that the call recordings had no redaction. We immediately brought this to their attention and the issue was resolved in a matter of no time. Another instance was when some of our agent calls were not being picked up, due to an issue on our side, the Gong tech support was super supportive and assisted us to fix the issue.
Easy Tasks
  • Setting up trackers
  • Inserting Scorecards for QA
  • Finding of calls
Difficult Tasks
  • N/A
Mobile Interface Availability and Impressions
Yes, but I don't use it
March 23, 2022

will help you hit that Gong

Michael Norsoph | TrustRadius Reviewer
Michael Norsoph
BDR
Copado (Computer Software, 501-1000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
I'm a big fan of Gong. I love that I can have saved searches for recordings of specific types of calls. The transcription function is fantastic so you can quickly ctrl + f any relevant piece you're looking for from past calls. I think the transcription function could be improved a bit on the accuracy or making note of relevant company/industry-specific terms being used by the customer org but a small margin of error with transcription technology is more than understandable. The segmentation of the call into different people speaking and overall content categories are fantastic. In general, this is an awesome tool and I highly recommend it.
Pros and Cons
  • Keyword saved searches for recordings of calls baed on the parameters you set
  • The transcription function is fantastic so you can quickly ctrl + F any relevant info you're looking for without having to listen to the entire call
  • The categorization within the call into different speakers or content categories is fantastic
  • I think the transcription tool could use a little tweaking or at least enabling a feature for company/industry-specific terms or acronyms so they would be better transcribed
Likelihood to Recommend
My main summary of the tool covers this fully
Return on Investment
  • Saves huge amounts of time of not having to watch through the call to get the relevant info
  • Great to learn from others' calls to refine messaging, value prop, and delivery
  • Being able to see when the prospects are speaking makes it easy to build follow up messaging around the things they've said verbatim
Usability
8
I think it's a relatively intuitive tool to use. It's clean and easy to navigate through compared to the common technologies in the sales environment
Relevant and Accurate Insights
N/A
Alternatives Considered
N/A
Other Software Used
Users and Roles
Sales and marketing
Support Headcount Required
10
I'm not sure since I'm just a user
Business Processes Supported
  • Gong recordings for sales calls
  • Ability to get transcripts and utilize accurate messaging
  • Quickly scan through internal meetings for relevant information
Innovative Uses
  • I really have no idea
Future Planned Uses
  • This is nothing something I'm able to answer
Likelihood to Renew
10
It's an amazing tool that's an integral part of the sales org, and I can't think of any other tool that compares to quality of Gong.
Products Replaced
Not Sure
Key Differentiators
  • Product Features
  • Product Usability
Evaluation Lessons Learned
This is nothing something I'm able to answer
Implementation Details / Implementation Partner
  • Don't know
Implementation Issues
  • This is nothing something I'm able to answer
Implementation Rating
10
This is nothing something I'm able to answer
Training Types Used
  • no training
Ease of Gong Training
I found it highly intuitive
Product Configurability
10
I'm not able to answer this question
Configuration Lessons
I'm not able to answer this question
Additional Customization Considerations
I'm not able to answer this question
Support Rating
10
Haven't had to reach out to user support other than a couple times I found relevant articles on their support site for what I needed
Premium Support
This is nothing something I'm able to answer
Bug Resolution
No
Exceptional Examples of Gong Support
This is nothing something I'm able to answer
Easy Tasks
  • Searching for videos
  • Searching through transcripts
  • Playback features overall
Difficult Tasks
  • This is nothing something I'm able to answer
Scalability
10
Reliability and Availability
10
Performance
10
Systems Integrated With
  • Unsure
I'm not able to answer this question
Future Integration Plans
  • Unsure
I'm not able to answer this question
Types of Integration
  • AppExchange or similar marketplace
I'm not able to answer this question
Ease of Integration
10
I'm not able to answer this question
Integration Lessons Learned
I'm not able to answer this question
Pre-Sale Experience
10
I was not involved with the process
Post-Sale Experience
10
I was not involved with the process
Professional Services
I was not involved with the process
Key Negotiation Points
I was not involved with the process
Contract Terms and Pricing Model
10
I was not involved with the process
Dealing with Gong.io
I was not involved with the process
Upgrade Benefits
  • Unsure
Anticipated Benefits from Future Upgrades
  • Unsure
February 02, 2022

Sam's Gong.io review for Thumbtack

SL
Sam Lat
Account Executive
Thumbtack (Internet, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Gong.io is an amazing program that allows our sales organization to learn and critique one another. We are very happy with the tools it provides.
Pros
  • Details of calls
  • Teaching tools
  • AI that it brings to help with sales ops and training
Likelihood to Recommend
It is best suited for any sales organization looking to efficiently better their sales reps and operations to be as fluent and smooth as possible.
Most Important Features
  • Tracking business criticals
  • Understanding the usage of our scripting and call flow
  • Understanding different techniques and sales styles of reps
Return on Investment
  • Keeping commissions paid out and in line
  • Making sure reps are going over all business criticals
Alternatives Considered
Gong.io is the best product on the market.
Other Software Used
InsideSales.com / XANT PowerDialer for Salesforce (discontinued), Salesforce CMS
Users and Roles
500
Sales and analytics
Support Headcount Required
4
Support, IT, Data and Analytics
Business Processes Supported
  • Sales
  • Operations
  • RevOPS
Innovative Uses
  • Data collection
  • Sales verbiage
Likelihood to Renew
10
Ease of use, great platform
Products Replaced
No
Key Differentiators
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
Ease of use, easy to implement
Evaluation Lessons Learned
It wouldn't
Implementation Details / Implementation Partner
  • Don't know
Implementation Rating
10
No glitches or issues.
Support Rating
10
Great support team.
Premium Support
Yes, we have premium support.
Bug Resolution
No
Exceptional Examples of Gong Support
When we had an outage back in 2020, the tech team was all over the issue and got us back up and running.
Usability
10
Best analytics product I've ever used.
Easy Tasks
  • Ease of use
  • Navigation
  • Syncronization
Mobile Interface Availability and Impressions
Yes
I love it, and it's easy to use.
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