Gong.io is a one way ticket! Loving it!
February 17, 2022

Gong.io is a one way ticket! Loving it!

Malena Giménez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong.io

We use Gong.io in our sales team, and it's a great tool for reviewing meetings (to go back to details that weren't written down), reviewing our own practices (for training and improving the way we work), and sharing with other departments who will need to check the meeting to keep going with the deal. Before Gong.io, we relied on the notes we took during the meeting or the interpretation of ourselves as salespersons of what happened during the meeting. Our manager had to join our meetings for training in real-time, now he can just rate us and go into specific situations. Other departments got second-hand information from our meetings; now, they check the meeting as if they had been there.
  • Transcripts
  • Percentage of participation of each speaker
  • Links to the meetings are easy to share
  • It would be great to see everyone in the meeting recording. Only the speaker can be seen today, and it would be great to see a corporal reaction from customers when the salesperson is speaking, for example.
  • Greater alignment within our organization: Customer Success team and Recruiting team don't need to rely on sales interpretation of the meeting or notes taken, they can see the meetings directly.
  • Sales ramp up: The more meetings a salesperson attends, the more prepared they will be for their position. With Gong.io, a salesperson can learn not only from their own meetings but also from their colleagues, so they don't need to wait until they have enough experience on their own.
It's still not perfect, but it does give some insights into what part of the conversation they are going through. There's room for improvement, but it's pretty accurate.
I'm not using this feature.

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For sales meetings with clients, it's perfect. It's a great training tool for managers and for the salesperson itself. We can even learn from the meetings of other colleagues. I got used to it, and I wouldn't like to have a meeting without Gong.io, as I'm sure that I can go back to any relevant details in case I've missed something during the meeting.