Google Voice had a voice, but over time the volume wasn't loud enough.
This had for many years served as a line of communication when others failed. It also was a great integration for other Google or Alphabet …
Starting at $10 per month
View PricingOverview
What is Google Voice?
Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may…
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Mobile app for Android (48)8.080%
- Call recording (50)7.878%
- Call screening (59)7.474%
- Message alerts (62)3.434%
Pricing
Starter
$10
Cloud
per user/per month
Standard
$20
Cloud
per user/per month
Premier
$30
Cloud
per user/per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://workspace.google.com/products/v…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $10 per month
Product Demos
Bose Smart Soundbar 300 | Setup And Audio Demo
YouTube
Official Google Voice App Demo
YouTube
Google Voice official app for iPhone video demo
YouTube
Google Voice Assistant On Samsung Televisions
YouTube
Google Voice: Demo
YouTube
GV Mobile Demo Video
YouTube
Features
Return to navigation
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Google Voice?
Google Voice gives businesses an AI to help employees stay better connected to each other and customers. Boasting security, a reliable calling infrastructure, and an intuitive admin and user experience, Google Voice aims to help users to spend less time managing their phone solution.
Google Voice Video
What is Google Voice?
Google Voice Competitors
Google Voice Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.
Google Voice starts at $10.
Reviewers rate Instant messaging highest, with a score of 9.3.
The most common users of Google Voice are from Small Businesses (1-50 employees).
Comparisons
Compare with
Reviews and Ratings
(214)Attribute Ratings
Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
September 27, 2019
Google Voice for Enterprise -- Great for SMB, but not quite ready for the Big Boys
Once Google started offering their voice products for enterprise I jumped on it as I had been using their personal version for years. Their GSuite add-on has the ability to work with both mobile devices and Polycom VVX 150 Obi Edition, 250 Obi, etc. Relatively limited hardware support but it maintains backward compatibility with previous Obihai ATA adapters and Deskphones such as the 1062 which is my personal favorite. Provisioning is only available in the Google admin console for the Polycom VVX X50 obi series phones, but this doesn't entirely limit you to just those devices. This was a simple way to offer employee's a work phone number that they can easily text and call to/from with external and internal contacts. Low-cost and offers a level of usage auditing and logs from within the GSuite admin console. There are some limitations with support, as it seems the company Google outsources to doesn't have all the documentation they need to help with issues like admin passwords on provisioned phones... but it is quite possible to get this set up and deployed successfully if you have a DIY attitude.
- Simple Interface.
- Fast deployment and integration with GSuite accounts.
- Cross-Platform compatibility.
- Classic Google Voice one number / multi-device simulations ring style.
- Expanded device support in the GSuite admin portal, they could easily add-on support for legacy Obihai devices.
- Admin controlled call-recording for compliance and record keeping.
- Better documentation/support for Admins.
- Ability to port-in numbers with a extension designated for the ported number. This would help streamline migration from other phone vendors, as it is now the port-in process rough because there is no way to automate the number assignment once the port is complete.
46.66666666666667%
4.7
62.5%
6.3
80%
8.0
85%
8.5
- Cost for Google Voice is stellar, starting at $10/mo per user.
- While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
- Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
- The cell phone app is reliable and easy to deploy.
Google Voice is hard to compare because on a cost basis it is so much lower than it's competitors. As a whole, I would say it's definitely lacking features compared to Nextiva, and a few from RingCentral but the service is reliable and it has the most commonly used core features that most small businesses need. If you want or need call center exclusive features, Dialpad is the next runner up here as they have developed more advanced call center style features on the Google Voice cloud stack and integrates with GSuite... but it will cost you more. At this price point, it's hard to beat as it's a solid value and if you're not needing more features it gets the job done. Ultimately I choose Google Voice after using all these other services to save the company money and provide the employees with the essential features they needed with minimal effort as an administrator required to setup new accounts, etc. It also helps the company leverage the services we're already paying for with the GSuite apps, by integrating Google Calendar, Meet, Hangouts, etc. this way we don't have to have a mixture of products in the company requiring extra training thus simplifying the on-boarding process for new employee's.
26
Mostly Clinical operations and direct interaction with clients and families. Google Voice has been implemented in roughly 1/3 of the company, and it's going well so far but missing some key features for the more business/compliance oriented side of the operations.
1
You will need experience deploying or setting up networks if you're planning on using the desk phones. As for the cell phones (only mobile/virtual) usage no real previous experience is required except for knowledge of how to use and setup GSuite users.
- Text communication
- BYO device usage for Voice/Text while maintaining compliance
- Quick deployment for new employee's
Yes
Ring Central, primarily due to cost. Not all of the employee's needed all the features offered by Ring Central so they were migrated to Google Voice.
- Price
- Product Features
- Product Usability
Cost
I wouldn't change anything.
Google voice is a VoIP solution that we use in our company to be accessible to clients anywhere there is WiFi. Being able to use the softphone feature of Google Voice eliminates the need for a separate phone device to communicate. With only a laptop and internet, voice calls and text messages may be dispatched and received.
- Ability to choose custom phone number.
- Transcription of voicemail messages.
- Intuitive web interface.
- More room for improvement with regard to commercial use. They could take notes from Grasshopper.
- iPhone app limitations prevent full feature use that's available via desktop.
- Caller ID name can't be customized to my knowledge.
N/A
N/A
100%
10.0
100%
10.0
40%
4.0
- Google Voice has saved us a lot of time in regards to overall productivity.
- Google Voice allows us to operate at a greater scale than without it.
- Google voice allows us to track which advertisements are working best.
- Google Voice allows us to spend less time listening to voicemails.
- Grasshopper and CallFire
Google Voice isn't as comprehensive as Grasshopper or CallFire, however, it is a (mainly) free service. CallFire and Grasshopper are more suited towards VoIP commercial applications where as Google Voice is most suited for personal usage.
1
I use Google Voice to track client correspondence as the creator of our software products and salesperson.
1
We advise other clients on the use of Google Voice as well as use it internally. One must have basic computer skills overall to operate Google Voice.
- Incoming Sales calls.
- Email forwarding of communication via voicemail.
- Texting correspondence via a web browser interface.
- Tracking of advertising campaigns.
- Using the softphone feature to speak with clients.
- Text messaging at scale.
- Phone tree setup.
- Text message campaign.
- Voicemail alerts via IFTTT integration.
No
- Price
- Product Features
- Product Usability
- Product Reputation
- Existing Relationship with the Vendor
- Positive Sales Experience with the Vendor
- Third-party Reviews
Google voice was first to market in the VoiP web-browser-based market.
I wouldn't change anything. I'd still go with Google Voice.
- Implemented in-house
No
- Porting numbers were the biggest issues, but not terribly difficult.
Yes
Sometimes it makes sense to put some cash on the account to be able to make outgoing calls from the iPhone app.
No
There's a lot of good information on the Google web forums that will get one squared-away in the time of need.
- Texting.
- Phone calls.
- Modification of settings.
- The new web interface isn't as intuitive as past versions.
- It can be tough to figure out how to change preference settings.
- Making outgoing calls shouldn't need a link to a 2nd number.
Yes
It's pretty good and intuitive
July 14, 2018
Very Helpful in Team Cooperation During Acquisition
We use Google Voice to collaborate between departments. With offices all over the Eastern and Southern United States, it is important that we are able to work together, especially as over the years many new employees are being on-boarded with all of the new acquisitions being made. Voice has made it easier to keep in contact as we adjust or help others adjust to the new environment under our parent company.
- Ease of doing business - makes working together synchronously easier
- Ease of contact - makes it simple to get in touch with each other rather than worry about having to set up conference calls
- User-friendly - not much of a learning curve, from those who were using Skype or the like before
- Better audio quality - sometimes things cut out short, or go quiet
- Customized or personalized ID/ phone numbers that match closer to the department/ business numbers
66%
6.6
62%
6.2
75%
7.5
N/A
N/A
- Saves time during acquisition and adjustment periods
- Helps keep projects moving in a timely fashion
- Builds teams virtually
It is more affordable than Skype for Business was. It is also more user-friendly as we have an older employee base.
100
Accounting, Analytics, Issuance, IT, and HR mostly use this software, but sometimes we have used it to help with marketing, constant contact with agents, and insureds/brokers who have immediate or urgent questions that need answered and we must get in touch with someone more familiar who may be based in another state.
5
Someone who has patience is a good fit to support the software and its implementation. It isn't necessarily a tool that requires tech savvy but at times when things get fuzzy, it does help keep everyone calm to be patient with it and know how to seamlessly fix the issues at hand
- Team Collaboration
- Team On-Boarding
- Easier Long-Distance Communication
- Impromptu meetings with remote workers/offices
- Ease of getting advice from a writer who is more familiar with the coverage a client is requesting
- We could possibly use it to directly contact brokers or their insureds to save time on waiting for information
Yes
We replaced Skype for Business as it was too expensive and this is a great affordable alternative
- Price
- Product Features
- Product Usability
- Product Reputation
- Prior Experience with the Product
- Vendor Reputation
The single most important factor in our decision to move from Skype to Google Voice was price. We're trying to cut down on unnecessary spending so that our employees benefit more each month through our profit-sharing
We probably would have just gone with Google Voice to begin with, but at the time Skype seemed the most popular
- Implemented in-house
- Remembering to use GV rather than Skype
No
In one of our newer offices, they were able to help some of our older staff get set up. Rather than getting impatient with the members who needed help, they were very compassionate towards them, understanding that they had limited experience.
- Adding another person to the conversation
- Calling between departments
- Managing Conference calls (more on our end than Google's)
Yes, but I don't use it