My favorite GoTo
Updated September 18, 2025
My favorite GoTo
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoTo Connect
We use the GoTo Connect for our On Call (after hours calls). It is great for I am able to see who calls and if the on call technician reached out to the customer. I like that I am able to get emails of each call to which really helps after the weekend. Go To Connect is rather easy to use.
We love that we can see if our technician has returned the calls after hours or not.
We love that we can see if our technician has returned the calls after hours or not.
Pros
- The phone goes off right away
- Email the messages to my email as well
- Shows if we responded back to the customer
Cons
- If it could be set for one on technician each day instead of all phones going off each day.
- It has made a positive impact for if a technician is out sick and then someone else needs to take the on call for that evening they are already getting the calls.
We have not used any other products like GoTo Connect. This one does it all and easy even if the phones are down at our business.
Do you think GoTo Connect delivers good value for the price?
Yes
Are you happy with GoTo Connect's feature set?
Yes
Did GoTo Connect live up to sales and marketing promises?
Yes
Did implementation of GoTo Connect go as expected?
Yes
Would you buy GoTo Connect again?
Yes
GoTo Connect Feature Ratings
Using GoTo Connect
11 - They are for our On Call After hours calls
4 - None it is rather easy
- Cloud Solutions
- Scalability
- Integration with Other Systems
Cloud based and we can go back to a call later on our computer to hear the customer message again.
- Missed calls
- Making sure all messages are taken care of.
- Easy to navigate
- not sure
The fact that it is easy to navigate and anyone can do it.
The messages come to email also so we are able to track the calls
The messages come to email also so we are able to track the calls
Evaluating GoTo Connect and Competitors
We would not change our evaluation and selection this is the easiest program
GoTo Connect Implementation
- Implemented in-house
- Third-party professional services
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GoTo Connect Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I am not sure the owners are the ones that purchase I just handle from inside.
We were able to get us back up and running within minutes
Using GoTo Connect
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Feel confident using Familiar | None |
Yes - The mobile interface works great for we utilize for our on call after hours calls. Also our technicians have to use it to call the customer on the way to the customers home for then it shows they are calling from our office rather than a cell phone. This in turn helps so the technician does not receive a call to their phone and we are able to track the calls.
- our cell phones go off when there is a call so anyone with the goto are able to see them
- You can see the messages that someone left us
- We are able to call the customer back using GoTo with the GoTo
- There are none that I know of
Comments
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